棕榈海滩 的 住宿等级：3

"Ok"

"everything is great.even better than my house"

"Helpful staff, convenient location "

"Every thing good . The equipment is relatively old. Breakfast is delicious "

"現代感強，設施齊備，餐飲選擇多。"

"住宿10天，位置交通便利、適合奧克蘭城區慢遊、附近有蠻多大小超市，旅館餐廚、洗衣設備齊全、充分享受當地食物。 唯一可惜是保險箱壞了，拿去維修，ㄧ直都沒有補上。"

"員工服務態度友善，樂於解決客人問題。房間清潔度不錯。只是暖氣略為不夠！"

"Extremely disappointed about being charged on a minibar item after my departure from Auckland, without prior clarification. Only got an email informing me my credit card was charged. At the time of checkout I explicitly stated that no minibar items were consumed when asked. Felt utterly insulted and robbed when they charged me afterwards, and their behaviour makes me wonder that the hotel could basically charge you on anything after checkout. Would not have noticed if I didn't check my email. Although a refund was processed after I emailed the hotel, the incident reflects very poor staff management and administration. Very shocked something like this could happen at a hotel like Park Hyatt. The hotel is very well maintained physically but no customer would ever want to go encounter such a disrespectful event no matter how nice the hardware is. "

"Great location friendly staff and generally clean room but they didn’t change the bedding at all during our 3 nights stay. I dropped the alarm on the floor but it’s been in the same location all 3 days so no one’s even doing the proper cleaning "