4/10 尚可
2025 年 9 月 9 日
Inept Staff almost loses me my Job
This review is related to the hotels inability to locate an important package for me for 3 days.
On Friday, a wildly important package was delivered to the hotel for me. Proof of deliver said “Hilton.”
I called and expected this to be an easy find. I was wrong. Hotel staff said it wasn’t at the dock, the front desk. Engineering didn’t have it. Meetings didn’t have it. It wasn’t in the log and according to the hotel, anything that has a guests name on it is added to the log.
I called all weekend looking for updates and seeing if they found it, to no avail. Miss K and Paris had absolutely no idea where it was despite saying it was delivered.
Upon arrival I asked Miss K if I could go down to the dock and look for it with her and she said “absolutely not…”
So that was that. A disappearing package into the dark hole that is the Hilton Green Hills.
UNTIL.. the next morning. The day I need the package, the new staff at the front desk remarks- “oh yeah, I think I remember seeing that Friday.” The head of engineering heads down to spoken known location and returns with the package.
How communication and process for taking packages at this hotel could be terrible that it out my job in jeopardy is unacceptable. Nothing was ever logged. There was no landing spot for all packages. One person knew where it was and I was lucky he was there that morning.
Lastly, hotels.com offers an executive floor for a higher rate, but there is no lounge. It. O longer exists. Correct that?
Scott
Scott，1 晚商务旅行
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