Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.
Lorraine
Lorraine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
All good, having some Asian breakfast veg options would have been fantastic.
Vineet
Vineet,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 9 日
Staff and breakfast great, but in Room 215 no hot water from the shower, we mentioned it to staff on reception when leaving.
Denise
Denise,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Adam
Adam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Tim
Tim,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 23 日
Gordon
Gordon,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Laura
Laura,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Jill
Jill,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 17 日
It was great thanks.
Richard
Richard,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 12 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 12 日
Great place to stay. Gym is a huge bonus
Mark
Mark,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 11 日
Room was spacious, modern & clean.
Parking was easy, safe & free.
Breakfast was very good 👍
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 4 日
Clean room, comfy bed friendly staff.
Kim
Kim,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Good value hotel for price
Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool
Roger
Roger,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 21 日
A wet weekend in St. Helens
Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!
Deborah
Deborah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Dominic
Dominic,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Neil
Neil,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Staff were very friendly. Nothing was too much
trouble. Comfy bed.