Upon arrival we were told there would be very limited room service and no housekeeping unless absolutely necessary because it was a holiday week. Our whole trip revolved around being in Dallas for our families first NFL football game and we paid a lot of money for parking at the stadium so we could get there to tailgate. We were not once notified by hotel staff that the entire area around the hotel for blocks including getting out of the parking garage (which we had to park in and pay for valet per hotel standards $45 a day and tip) that the area would be shut down for hours due to a turkey trot race. In turn we were not able to get our vehicle out of the hotel until 11 o’clock that morning and missed being able to get a spot in the parking area at the stadium to tailgate which ruined a major part of our Thanksgiving day plans. When we asked the last at the desk why we were not notified she said they didn’t know until the night before but they had enough time to print out a letter to put under the door of our hotel room at 10 pm the night before Thanksgiving reminding us that there would not be
housekeeping because of the holiday. Poor communication and I was very dissatisfied.
Jennifer
Jennifer,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 21 日
The front desk service was extremely poor. I had already paid through the hotel's online payment platform, but he said he hadn't seen it and wanted me to pay again. I showed him my payment confirmation receipt, but he still wouldn't let me check in and was very impatient.
We waited the manager coming then right away resolved it.
Fanru
Fanru,4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 19 日
Monet
Monet,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Clean and well-appointed room. EXCELLENT customer service from every associate including valet! Definitely recommend!
Karen
Karen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Clean. Security of the hotel based on location.
airam
airam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
erika
erika,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 9 日
部屋も清潔感があり、客室には、電子レンジも冷蔵庫もあり、出張時には大変助かりました。
SATOSHI
SATOSHI,5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 31 日
Lewis
Lewis,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Staff very friendly and helpful in every way
ReTia
ReTia,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 23 日
Bed was uncomfortable. Not the cleanest. Housekeeping did come every day and the roof top bar was amazing