We had a great time and we loved it
There were a lot of pros and few cons
Pros
1. Service at dinning was exceptional and beyond perfect ill name few Daniel at the buffet & i think ricardo or edwardo at steak house
2.house keeping they are beyond amazing and they clean the room beyond perfection
3.KEvin which was assigned by you guys as the person to contact for needs , he was amazing , booked reservations for us , send us daily activities and minor issues he works on correcting them immediately,
Cons :
1.Dont ever get fooled or tricked into their time share or selling you or upgading u into vip , they wasted 3 hours of our vacation time , the first person comes friendly and shows he cares and tell you please help me out to get my points and it will be only one hour & you will get massage or bags or bottle of drink which is a lie , we didnt get anything and they wasted 3 hours of our time Zero/5.
2.they dont have ice machine close to the room you have to call to get that which is very inconvenient you have to call and it will take almost an hour to get it and you ask for a big bucket they send you cups
3. They only refull your bar early in the morning so if you are asleep you miss out if you have the sign on the door
We'll still give it a 5 star because its beautiful resort , good food , extremely friendly staff except the timeshare people dont waste a minute out of your time for those time share or whatever they are trying to tell you VIP & personal buttler non sense