Right in the heart of the Wrigleyville action. Nice room, pretty loud. No customer service. None. You have to text if you need help. Food coupons that are not accepted in the attached restaurant.no parking, overpriced.
Sally
Sally,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
KaeLonna
KaeLonna,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
John
John,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 2 日
Needs improvements
I usually don’t write reviews but my sister and I stayed here for a concert at Wrigley Field and it was not a good experience. Upon arrival check in was pretty smooth because fortunately I had read the emails and completed the online check in procedure as required, plus they had an onsite person that day assisting with check ins. However, once we arrived at our room we instantly noticed the entry point/lock on the door had been damaged. This was odd because the door only required a key tap to enter so how the lock ended up damaged that way was very concerning and whether the door was secure. Also one of our beds had stained sheets which were never replaced after notifying the hotel. Our patio door did not lock and the screen door was broken. Not to mention the patio is shared with another room and separated by a short fence. All of these issues were documented and reported to the hotel in which they responded that they were aware of the front door and it just looked like that but wasn’t actually an issue and “thanks for informing us” of the other issues. Considering we paid over $500 for one night in this hotel before deposits and fees, it’s reasonable to expect better conditions. We did not feel safe or secure in our room from either entry point and they showed little to no concern about it. The place itself is in a great location and has a nice concept. It could be a great stay if they maintained the property in better conditions and fixed issues as they arise.
Kierra
Kierra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Gabrielle
Gabrielle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 29 日
Benita
Benita,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 25 日
Grifting resort fees and lack of amenities.
Excessive "resort" fees get tacked on after sale. Grifting you into accepting bottled water, coffee and gift certs to restaurants miles away in exchange for a deceivingly lower list price. Very small pillows. Understaffed. No fridges or microwaves. Single barely working ice machine.
If you're not aware, Wrigleyville is a very loud party district. You will be hearing dance music and people screaming till well after 2am. Great location if you want to be part of that atmosphere.
David
David,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
Great room,
The check in process wasn't that easy. No one is onsite so you check in through your phone. You can bypass uploading your driver's license and still complete the check in but they will not allow you to enter or give you access until everything has been provided. Just a bummer that you could complete it leaving fields empty but yet they are necessary. The lady on the phone kept yelling/making demands and then throwing me on hold until I completed her demands. It just got frustrating.
It was hard navigating on the street sidewalk after a Cubs game with the street noise, bar music, etc but our room was perfect!
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Great location Very clean. Excellent staff.
Timothy
Timothy,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 18 日
Great location. Terrible service. When there was a person they were unhelpful. When did use call number as we knew no front desk, no one answered or called back. No coffee or microwave in room. Ice was downstairs but usually ou
Kim
Kim,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 17 日
Keasean
Keasean,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
Do not reserve a room here!
They canceled my reservation and the customer service was ridiculous. Some girl on the phone that barely spoke english.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 16 日
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 11 日
Will never stay here again
Checked in and waited for text with code. Never got it and had to call in. Wifi code wasn't written down for me, and housekeeper didn't have it. Texted the customer service line and they took hours to reply w/the code. Only got the code from another guest.
Matthew
Matthew,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
Perfect Hotel for a Chicago Cubs game!
This was the perfect place to stay for a Chicago Cubs game!!! The hotel is convenient to Wrigley Field and in the middle of Wrigleyville. The location gives you unlimited food and drink options with access to local shopping within walking distance. The only draw back is trying to find decent parking. The hotel turned me on to an app called SpotHero for parking which ended up turning out to be a great app!
Matthew
Matthew,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 7 日
Nobody home
Nice place and convenient. No one working lobby, didn’t know I couldn’t just check in at front desk. Had to jump through hoops to get key. Called the emergency number on the inside and they hung up on me. Besides that was nice.
Nicholas
Nicholas,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Paying for location and not much else
Guest services day before and day of check in were unfriendly and rude. Called morning of to inquire about early check (per instructions) and was told “your room isn’t ready, call back” and they hung up on me. Properly lists that text messages can be sent but they were rarely answered. TV didn’t work which would have been nice to have some noise to drown out the noises from the bars. We definitely paid for the location and not much else. Parking is an additional expense on top of it.
Heather
Heather,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
Maureen
Maureen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
I would 100% stay again. Very good experience.
I wish there was a mini fridge in the room.
The lobby felt abandoned. However, staff was very responsive by text.
Jill
Jill,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Great place close to Wrigley. Will stay here again!