É um hotel que se preocupa com a satisfação do hóspede, além de atenderem com excelência
Yuri
Yuri,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Truth be told
Wonderful resort. Very clean and the staff were very welcoming. We picked this resort based off my facebook reel and reading the reviews…. I must say, neither lied. The food and atmosphere were wonderful as well. The only downside was the sargassum (rotten seaweed) on the beach. Apparently this is due to climate change and some other factors which was affecting not only this resort but other areas other than Mexico as well. We had a swim up room so we spent the majority of our time in that pool since we only had to step onto the patio into the water
Barbara
Barbara,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Andy
Andy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Demonica
Demonica,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Beautiful spot but food and drinks are not good!
The location and the resort is very beautiful and it was very clean for the most part. Floors can be very slick but that was told to us at check in. Food was not good at all and a lot of the food did not seem fresh. Breakfast was the best meal we ate there. Cocktails are also terrible! We couldn’t find a single drink that tasted good. Choose straight liquor or stick to beer.
We did enjoy the shows and the live entertainment.
Overall it was a nice trip but we just really enjoy good food and drinks so that was a let down for us.
Also if it’s very stormy beware of the seaweed!!! It smells so bad
Caitlyn
Caitlyn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Excellent trip. Beach is not good
Amazing experiences, service was excellent! Beach was not good but everything else was amazing.
Brenda
Brenda,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Juan Pablo
Juan Pablo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Viviana
Viviana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
very relaxed stay, beautiful spacious rooms, very friendly staff
Sandra
Sandra,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Beautiful resort. Great food and cocktails
K M
K M,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Megan
Megan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Amazing! We spent our honeymoon in this hotel and we absolutely loved it! Food was amazing, buffet was my favorite, my husband loved italian restaurant and mexican grill! The only thing, we got serenety club upgrade for this stay. Next time we want to do a room with walk-in pool. Butler servise and serenity club was nice but our stay wouldnt be bad in anyway without it. We loved everything and will be back for our anniversary!
Ekaterina
Ekaterina,7 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 11 日
Choose to stay at Haven Riviera for my birthday celebration . The hotel is beautiful and their staff is superb! Everyone is so friendly except my butler Adrian and Manuel the bartender at the serenity club pool which my husband and I fell discriminated .Their rooms are spacious, clean and I definitely appreciated the private outdoor hot tub on the balcony. Loved that they are adult only and that their main pool is open 24/7. Their restaurants are fantastic as well but we had an inconvenient at Agua Bendita on our first night it was not what you expect the beef tasted like lubricant that you use to turn on the charcoal, yesterday was our last day so i decided to ask my butler for help on a golf cart to get from my location to get breakfast and his answer fell like if he was doing me a favor , that pissed me off so much that went to talk to a manager and we did we talked to Monica and explained everything to her and all she said was that she was going to try to get us half of our upgrade deposit back and that she could help us if we go back !!! that was not the answer or the action we were expecting. Well like not all was so terrible we will like to give thanks to the rest of the team Mart, Marcelo, Gala, David, Baltasar , Pedro and Seney .
Dayana
Dayana,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
This place is awesome! Incredible food, staff, poolside entertainment, excursions. Perfecto!
Mary Beth
Mary Beth,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Hyacinth
Hyacinth,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Stunning resort. Wonderful staff. Good food. The seaweed was terrible but the pools were beautiful.
Audrey
Audrey,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Alisa
Alisa,7 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 11 日
My husband and I returned to Haven but this time we came back with our friends and family. We were a group of 8. Haven accommodated use by keeping our rooms close together and UPGRADED us to Serenity 🤗 We had a blast all our friends and family were in paradise heaven. Haven helped us with all our excursion transportations and made everything a breeze. We made it back home and all want to do is go back now. Thank you Haven for the incredible hospitality and excellent service. We shall return soon but will be missing Haven in the mean time.
Alisa
Alisa,7 晚家庭旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 11 日
For the price, this was near perfection. It’s beautiful. It’s not a budget resort by any means, yet it’s so affordable (especially when you find a great deal on Expedia like I did.) the ONLY area this place could have improved on was the food. The food at the dinner restaurants was pretty good, but not great. The steakhouse had limited meat options. For example, a nice steak like a ribeye or a filet is NOT part of the all inclusive price. You have to pay for those items separately. Expect decent, but not great, food. Otherwise, this place was great and definitely worth the money.
Jordan
Jordan,4 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 10 日
This resort was beautiful and the staff was great. However spending this much money and coming the whole way to Mexico I figured we’d be able to enjoy the beach. Nope. not here it is covered In thick seaweed with brown water. I was so sad. The beach is completely un swimable.
Alicia A
Alicia A,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
This resort has potential to be a 5-star resort but fell a little shy of the mark on our trip. We still had a great getaway and our butler, Nacho, was fantastic.
For those considering this resort, we highly recommend paying the extra $ for the serenity club - food is way better and you have options for breakfast and lunch above the regular package. Dinners are absolutely top-notch across the board though and did not disappoint.
Staff were exceedingly friendly, professional and helpful.
Where this resort fell short for us and did not live up to expectations were the activities. The schedule provided by staff was useless - as some activities started sooner and filled up quickly, not allowing us a chance to participate (floating paddleboard yoga for example only had 6 boards and started 15 minutes prior to the schedule we were given - not allowing a fraction of people who wanted to participate to join). Some other activities were unorganized and the coordinators did a poor job of engagement with people, making us feel like we had to be the ones to run the games - believe it had to do with a language barrier. Lastly, there was beach yoga one day but that was extremely disappointing and we had to walk out with the instructor not having a clue of how to do any type of yoga or lead a class.
Tennis courts were good but have some major construction of another hotel going on not more than 20ft away.
Overall, we had a good time and enjoyed this hotel. 4/5 stars
Jonathan
Jonathan,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
pool area is always good... beach front is not usable for water swimming