We stayed for a couple of nights. Unfortunately, had the worst customer service experience. There electricity went out for about 50 minutes at night, and the management was clueless. It was fluctuating in the morning as well and the AC wouldn’t work. Upon complaining, they would just say 10 minutes, 10 minutes. If I’m paying over 100 euros at a ‘4 star’ hotel, then the least I expect is a working generator, and an apology of sorts instead of this our first experience also?
Ruined our entire night and the next day. Didn’t get enough sleep due to which we couldn’t continue our plans. The only thing we asked in exchange was a late checkout but from the start, they said without even asking if extension was only 30 minutes or not. They’re saying they’re full but also apparently accepting bookings?
The staff at the front desk is extremely untrained and inexperienced. Wouldn’t stay here again even if the location is great. There are similarly priced hotels in the same vicinity.