We stayed 5 nights for a family event and had multiple rooms. The hotel was nice, modern and in a good location...BUT..they never once serviced any of our rooms. If you needed towels, you had to ask, if you needed body wash or shampoo (everything seemed to be out in multiple rooms) you had to ask. If you needed tissues or bathroom tissue, you had to ask. They gave us 1.5 rolls of very flimsy paper and expected it to last 5 days with two people in the room. And when they delivered the fresh towels as we requested, they never took the pile of used wet ones out. It was very frustrating. When we asked why their response was...well did you ask us to do it? So if you want ANY type of service you need to beg..I mean ask.
The front desk staff was a bit of a challenge as well. We either got rude attendants - one literally yelled at my husband on day three - 'Hey you, are you checking in or what?' (insert nasty tone) as he stood in the lobby waiting for me to come in from parking the car. That said, there were a few that were very nice. More that were not.
Breakfast was good, especially the coffee. All in all it was a very mixed bag.