The room is reasonably well appointed and the view is excellent, as is the location. That, however, is where it stops. The lift wasn't working and there was some poor excuse regarding a stand off with Otis. We were on the 5th floor and while steps don't bother us, if we'd had kids or the elderly with us it would have been impossible to stay there.
Water pressure was extremely poor - needed to run around the shower to get wet - and no hot water whatsoever at times. Toilet malfunctioned as well.
Cockroaches in the cupboard which unfortunately came home with us and needed fumigation, floors not swept or mopped, towels not provided on occasion, reception staff going missing so needed to grab our own key and needed to insist on them supplying pool towels even though it was still 10 mins until pool closing time. On top of that the roof top bar, a significant attraction when booking, does not exist and I doubt it ever has. The sign says "under renovation" but there is no indication of any work ever getting done.
I would never, ever stay here again and will be warning all my contacts to stay away.
