We arrived at 2am...the security guard was just standing there telling me use my card when clearly we had bags in hand and had not checked in after an extremely long day of bad weather and traveling. Then when we check in, we were just given the card and the room number. Had to ask which floor...with the assumption we already knew. Then when we got in the elevator, we pressed the button several times not knowing we had to use the room key to get to a floor. The security guard sarcastically told us and another person who didn't know that we had to use the card....knowing we were tired, upset, and echausted from the trip telling me to "think about why it wasn't working" with the implication that I was dumb. Wasn't exactly customer service. It was extremely hot on the floor, the blast of heat hits you in the face as soon as you come off the elevator. We were charged $2.00 for a cup of ice when there is ice on the floor for free. Then your site mentions no parking. I asked if there was a place where parking was for the hotel upon arrival and they said across the street is good. upon checkout I found that there is parking associated with the hotel....I paid an extra $155 for parking that wasn't associated and was told to go to Homewood Suites next door to see if they would give me a discount. All in all I chop it up to a New York State of Mind.
Haven
Haven,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 8 日
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Maura
Maura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Mary Ann
Mary Ann,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Wendy
Wendy,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 8 日
Needs an update!
Easy walk to Times Square and Broadway shows. Rooms showing wear: peeling wallpaper and dented lampshades. Bed is comfy however sleep wasn’t great because AC unit was unusually loud and noisy even on low. Wouldn’t stay here again because of that.