可以免费取消我在科兹酒店 - 全包式的预订并获得全额退款吗？

是的，科兹酒店 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

科兹酒店 - 全包式有游泳池吗？

是的，有4 个室外游泳池、室内游泳池和儿童游泳池。住客可以在 06:00 至 23:00 期间使用游泳池。

科兹酒店 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物。

科兹酒店 - 全包式提供机场接驳班车吗？

是的，按要求提供从酒店到机场的班车，时间为 08:00 至 16:00。费用为每人 USD 40。

何时可在科兹酒店 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。提前入住需要支付 USD 60 的费用（视供应情况而定）。退房时间为 11:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供快速入住服务。

在科兹酒店 - 全包式及其附近有什么游览观光项目？

现场活动包括划皮艇、帆伞运动和浮潜，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括健身课程。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 4 个室外游泳池中任选一个畅游。科兹酒店 - 全包式也拥有4 间酒吧、室内游泳池和健身中心，以及游乐厅/游戏室和花园。

科兹酒店 - 全包式店内或附近是否有餐厅？

是的，有 2 家店内餐厅，提供海滨就餐、国际美食和海洋景餐厅。

科兹酒店 - 全包式配备任何户外私人空间吗?

是的，每间房间都有备有家具的阳台或露台。

科兹酒店 - 全包式周边区域环境如何？

科兹酒店 - 全包式位于酒店区北，只需16 分钟步行可至圣胡安海滩。

科兹美岛科兹酒店 - 全包式住宿优惠| Hotels.com 好订网

Q: 科兹酒店 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物。

6/10 好

2025 年 6 月 28 日

Las habitaciones en muy estado, falta de mantenimiento regadera con poca agua, mobiliario deteriorado.

TANIA，3 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 4 月 28 日

The staff and location are wonderful - beach perfect. The rooms could use an update. Beds ridiculously uncomfortable. They need coffee pots and refrigerators in the rooms.

Lori，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 17 日

Maurizio，14 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 16 日

We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.

kimberley as，14 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 13 日

Very uncomfortable bed....we literally slep on an inch of foam over two connected box springs. The biggest complaint was the furniture and furnishings are very dated and in need of repairs. Staff was wonderful and so accommodating. Very kind and always respectful.

Mary，7 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 4 日

Michael Ray Earl，8 晚行程

Expedia真实住客点评

6/10 好

2025 年 4 月 4 日

The staff I did interact with for the most part were nice and helpful, however there is very limited dining. The restaurant that will only take you by reservation is not friendly nor helpful and compared to other all-inclusive resorts I've stayed at, the staff that would walk around and ask if you need drinks or anything else is almost non-existent a lot of the time so you dont get as much for your buck on drinks and food.

Brandi，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 3 日

Awesome staff!

Vivien Kay，14 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 4 月 1 日

Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.

Amber Marie，6 晚浪漫旅行

Orbitz真实住客点评

8/10 很好

2025 年 3 月 25 日

For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.

Cameron，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 3 月 18 日

Lisa，7 晚行程

Expedia真实住客点评

2/10 很差

2025 年 3 月 17 日

STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.

mj，7 晚家庭旅行

Travelocity真实住客点评

10/10 绝佳

2025 年 3 月 9 日

The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.

David Anthony，14 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 3 月 5 日

Michaelle，6 晚行程

Travelocity真实住客点评

8/10 很好

2025 年 3 月 3 日

Second stay in 25 years, Property needs a little Maintenace. Would stay again for the price.

Expedia真实住客点评

8/10 很好

2025 年 3 月 1 日

The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).

Sabrina，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 25 日

It was very kid friendly and the beach was amazing!

Nicole S，8 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 2 月 23 日

We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.

Pratul Bhailal，16 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 2 月 23 日

The staff is amazing and the snorkeling is awesome! The hotel is going down hill. This is our 4th time here and we will not be back. You have to fight for chairs every morning, people are claiming them at 6pm the night before. We had people take our towels, steal our chairs..etc. The rooms are very musty, falling apart, sinks backing up. The food selection is the same every day, if you eat at the reservation restaurant it takes almost 2 hours. No nightly entertainment.

Brenda L，8 晚家庭旅行

Orbitz真实住客点评

4/10 尚可

2025 年 2 月 22 日

Pros wait staff, beach and snorkeling. Thats it. Cons. Rude front desk, horrible food, gross pool. Bad communication with booking, horrible beds, no entertainment, not many places to sit outside in the evening. Bathfroom ceiling leaked. Hot water worker sometimes same with air conditioning. Wjen we checked in we booked 2 double beds. And they tried to give us one king room and saod nothing else was available. We went to the room and all the electrical was torn aparr and hanging from the ceiling. They said it woild be 15min to fix it. I simply asked for a different room theu said there were none. After a hour the room obviously was still not ready. Again asked foranother room and was told there were none. I said we need a room with electricity. Fonally magically we got a room woth 2 beds. Several others were having similar issues chexking in. Its a 1 star place at best.

jenna lynn，7 晚结伴旅行

Expedia真实住客点评

4/10 尚可

2025 年 2 月 22 日

Travis，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 21 日

The staff, location, and views are amazing (oceanview balcony in every room!), along with the beautiful beach area, great snorkeling, and miniature golf! The property is older but is very clean. The only things that would be nice additions are bike rentals for guests to explore the area, more beach chairs, replacing old mattresses, and more consistency and quality of drinks. Even with those minor issues, there is so much to love about this place-- this was our 3rd time staying here and it has improved each time.

Charlotte，8 晚家庭旅行

Orbitz真实住客点评

10/10 绝佳

2025 年 2 月 17 日

All staff friendly and always willing to help you you needed it.

Crystal Ann，7 晚行程

Expedia真实住客点评

8/10 很好

2025 年 2 月 17 日

What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!

Janet Marie，7 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 2 月 15 日

Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.

Mark，7 晚结伴旅行

Expedia真实住客点评

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常见问题

可以免费取消我在科兹酒店 - 全包式的预订并获得全额退款吗？

科兹酒店 - 全包式有游泳池吗？

科兹酒店 - 全包式是否允许携带宠物入住？

科兹酒店 - 全包式是否有停车场？

科兹酒店 - 全包式提供机场接驳班车吗？

何时可在科兹酒店 - 全包式办理入住和退房？

在科兹酒店 - 全包式及其附近有什么游览观光项目？