Stay away from this hotel. The moment you walk in, you can see spider wear in the ceiling and the AC is broken in the lobby. The place looks dirty rundown the floors are dirty and so is the carpet.
When I arrived to the room, the door wouldn’t shut correctly and there was no hot water
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 7 日
Family stay of 4 days not so nice
My choice for this hotel was that it offered 2 queen beds and sofa bed, which with kids was great. The price was great, but I guess the saying, " you get what you paid for" is so true. Staff was so nice and they can only offer what they have at hand, if corporate doesn't fix the issues with hotel, staff can only apologize for the situation. Our room was good, but the unknown red stain on carpet was a bit scary, the low pressure of water, the very slippery shower and a short curtain that was not long enough and only 1 set of towels for a family of four was not good. Breakfast was the same everyday and one day no syrup for waffles staff said they were looking for money to send for some. Really this is not acceptable with a hotel full of guests. The pool are was not acceptable especially with shady people sitting outside of hotel around pool at all times and a back door that is left open with a rock. The whole entry to this hotel was hot and musty, the front door was broken and left open all day. Every hallway there was trash at elevators and the floors/carpets looked so dirty. The second morning the hallways reeked of marijuana it's was so sicking to stomach and with a family with kids this is not acceptable. Once again staff was so nice and working hard to deal with amenities that they can't fix and that will need to be fixed by corporate maybe corporate needs to come stay a couple of days at their own hotel.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 4 日
Eric
Eric,8 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Raysha
Raysha,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 17 日
Princess
Princess,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Roach infested
It was filthy and infested with roaches, the experience was terrible. Called front office to tell the and request another room and there was no answer. Called hotel.com complained to them and they also attempted to contact hotel and they couldn't reach them either.
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Cruz
Cruz,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 30 日
On arrival,my double bed with sofa that I had reserved was not available til the second night,and was not even offered two rooms to make up for the two beds,couch I had paid for.Pool was half full with green water which was one of the reasons I had booked it since I had planned pooltime with my kids.The matress on the sofabed was paper thin as if sleeping on springs and was flithy with no sheets.The counter girl came out half asleep barefoot from back room not understanding I needed sheets and key she had given me would not open the door.On other hand Penelope the counter person from second day did all she could to accomadate us on the second day to get us the room we had reserved.But pool was never in condition to get into.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 25 日
Inocencio
Inocencio,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 19 日
The room had a horrible smell , I booked in advance for a room with 2 beds and when I got there they didn’t have what I paid for and gave me one bed and a couch for 5 guest and told me oh tomorrow we can see if we have one for you . The pillow cases were dirty it was hair on the walls and behind the bed . No house keeping , they didn’t want to give us clean towels nor extra towels when it wasn’t enough for 5 guest it was 2 big towels , 2 face towels and 2 hands towels .
Latia
Latia,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 17 日
Tv was not working. Good thing I'm handy and I fixed it myself. A person had their door open and was laying in bed with the tv on. Good thing I said something to the staff and I got a differnet room on the 4th floor. So for peace and quietness I think the 4th floor is the best floor to stay on even though it takes longer to get to. There is an elevator. Other than that I got some good rest. Thank you Jesus!
Ricardo
Ricardo,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Mari
Mari,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
brandi
brandi,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 9 日
Rodrigo
Rodrigo,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 9 日
There were no toiletries avaliable in the room. Hot water did not get fully hot The room furniture was outdated, sofa had a tear in it. Trash can outside of the elevator was overflowing with trash. Front desk was not consistently manned. Security gate was broken. Would not recommend staying at this hotel. Sorely in need of a remodel with better staffing.
Arsell
Arsell,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 27 日
Disgusting!!! The floors, walls and doors were filthy with bugers, food, drink spills. The air conditioner was covered in black and fuzzy mold. The TV, shower and toilet seat were broken. The caulking was peeled off in the tub. Holes and cracks in the floor. The fire sprinkler was so rusted. The fold out couch was so dirty. The pools pump wasn't running and was full of leaves. The handicap chair for the pool was broken wirh sharp metal edges and exposed wires.
It was an awful experience. Not to mention they said the manager doesn't work weekends or holidays, so we couldn't even negotiate anything.
Stephen
Stephen,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 26 日
There was a hole in the ceiling the sheets had make up And hair. The towels were dirty. The place was musty ,walls had touchups of paint and the carpets were extremely dirty. There was a hole on the ceiling with mold and mildew around it. The nightlight by the bed was broken in half.
Nancy
Nancy,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 9 日
Sharyce
Sharyce,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 7 日
Don't room here
The services was terrible.
DANIELLE
DANIELLE,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 6 日
Ebony
Ebony,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 5 日
Horrible
Terrible i had no TV the first night. It was mold in the bathroon hair on the floor. I feel like i deserve some kind of credit or refund for the inconvenience. Two outta the four staff menbers was helpful the other 2 was horrible.
Lashunda
Lashunda,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 4 日
DISGUSTING!!!!
They couldnt find our reservation and told us they were all sold out, then somehow found it. When we entered the room there was a nice size blood stain on the carpet as soon as you walk in. Blood on the comforter and wall. Looked like some type wing sauce on the ice bucket. We had 4 people in our room but could only get 2 sets of towels and if we needed extra we had to exchange the used ones, which meant going back and forth. The lady running the desk was super rude anout the towels and even handed me a dirty wash cloth with make up still on it. Hair was found in the bed and all over the bathroom. It's clear they onlygo in and male the beds after guest leave.
Arthur
Arthur,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 4 日
Terrible stay
The room door couldn’t open all the way because of the foundation. Towels were old and stained. The shower heads didn’t work, barely any water came out. The power went out so the doors to get in and out didn’t work the whole weekend. The elevator didn’t work.