Room in the select part is amazing for the most part. Great design and comfortable. Downside is that I had no hot water for the duration of the stay in both the sinks and the hot tub. Hot water was only available in the shower, I raised a repair order twice but nothing changed.
Food in this hotel is DIABOLICAL. I cannot stress how bad the food is here. Most days at least one restaurant is closed. I got food poisoning from the Mexican one, which took me out for 2 days, apparently they use unpasteurised cheese. Room service is a joke, quality is poor and this is the only all inclusive hotel I’ve ever stayed at where the buffet closes on some days.
Staff are mostly good, they’ll try selling you a vacation plan aka “timeshare”. Location is great.
To summarise, the hotel is in a great location and has great amenities. The food is beyond terrible which let it down for me and on that basis, I wouldn’t return.