Two bedroom balcony suite was exactly like the photo showed nice clean room. Our refrigerator did break, but they were up within 30 minutes with a new one, but that one was broken as well Everything in the hotel is painted white, which shows all imperfections and scuff marks ice machine was broken, but repairs were being done hallways are stained up from housekeeping, setting leaking garbage bags in hallway waiting for disposed of. The elevators did smell of bleach each morning, but the floors needed a deep scrubbing still appeared very dirty. All six elevators did work was able to catch housekeeping every day in the hallways for towel exchange. There was some duct tape on the carpet, but if you look hard enough in the advertising photos, you can see it about 98% of the games worked with about each game costing between 2 to 5 dollars to play I feel if this resort had the proper facilitiesmanagement and budget, It could be a lot better. All repairs and renovations are done by lowest bitter and it shows, they are doing construction on floor two across from the spa and are also painting the exterior black overall had a amazing time with my family and would be back next summer. did receive a parking ticket even though I paid for parking, which is a little confusing, but overall staff was was good