The location is great, outside of all the city noise with really nice mountain views for both sunset and sunrise. The room is really nice as well. My only complaint is the customer service. From the initial greeting from the check-in staff, I was consistently made to feel like I was a bother and was not welcome. There may be only one or two front desk people throughout my stay who are nice and cordial, but the rest just seemed unhappy to be working there. I tried to cancel that negative energy by being overly smiley and positive, but to no avail. There were several occasions where our room wasn’t cleaned when we specifically asked for it to be cleaned. After a long day of hiking with a family of four, to come to hotel room at 3 PM and nothing was cleaned Was a huge disappointment. We had specifically asked the day before if the roof could be cleaned before 1:30 PM and it was ignored several times. It wasn’t until our last day where they finally got it right. Overall, we like the property and the views, but don’t expect a friendly staff.