We stayed at The Hideaway at Royalton St. Lucia for our two-week honeymoon and were very disappointed. We expected a luxury experience but faced repeated service failures and poor management response.
Our in-room drinks were often not restocked, and one night all our towels were taken and not replaced. Despite calling reception immediately, it took over two hours for new towels to arrive, so we had to go to dinner without being able to dry off after a shower.
We also booked the “Culinary Experience” at an extra cost, advertised as seven courses with cocktail pairings. It turned out to be six courses, and the only drink options were red or white wine.
Restaurants were frequently out of key dishes, including the steakhouse running out of steak, and some “all-inclusive” items suddenly had extra charges. Pool bars regularly ran out of basic drinks. When we raised these concerns, we were met with vague apologies and empty promises that issues would be “looked into.” It often felt like staff were simply trying to delay action, hoping we would stop asking or check out before anything was resolved.
The list of isses goes on but I have had to cut it short to meet the review character limit.
The resort itself is beautiful, but the poor service and lack of accountability ruin the experience. For the price and expectations of a luxury honeymoon, this was a major letdown. We would not recommend this resort until management makes serious improvements.
