We’ve visited the Reef 28 many times. The staff is great. However, I’ve seen some of the services decline. The all inclusive option is becoming more and more minimal. We will return in hopes the offerings improve
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 7 日
Nicholas
Nicholas,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 3 日
Quarto grande, lindo e limpo. Hotel surpreendente. Não esperava muito e ele é lindo e confortável. Tem um rooftop animado e lindo, que salvou o dia, pois a praia estava puro sargaço! Hotel conveniente, seguro. Ha poucos metros da 5a av onde tem lojas e restaurantes. Ótima localização. Muito bom.
Daniela
Daniela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 31 日
Thea Laurberg
Thea Laurberg,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 16 日
Vi fik stjålet medicin, parfume og sommerhat (?!) fra vores værelse, og da vi meldte det, blev der knap løftet et øjenbryn. Derudover er musikken på rooftop alt for larmende, startende fra kl 11 om formiddagen. Vi kommer ikke igen!
Ann
Ann,11 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 5 日
The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong.
Mylannee
Mylannee,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 4 日
Very nice property and we enjoyed our stay immensely!
Christopher
Christopher,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 25 日
Laura
Laura,4 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 22 日
Staff were inconsiderate and caught lying. Travel agents that looked after the excursions did nothing to assist when our excursion was a disaster. This was all booked through them direct at the hotel. The paid transportation ran an hour and a half behind. We were misinformed about how many people in our excursion. It was boring and not what we asked for or expected lunch was not provided to us because they ran an hour and a half behind. They refused to accommodate us or refund a partial amount. Rooms are extremely loud if you are street side. Food is horrible and do not pay for the all inclusive. The lovely lady was sitting at the right when you walk in and was the only one that was kind and helpful. Do not recommend this hotel. Stay at the Hyatt Centric. Much better in every way.
Tamara
Tamara,3 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 22 日
Beautiful and very spacious rooms that are clean and have a great view.
Diana
Diana,2 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 17 日
Receptionen var utmärkt. personalen var alltid vänlig, professionell och hjälpsam. Läget är perfekt, nära allt men ändå lugnt. Rummet var fint och bekvämt, och städningen fungerade mycket bra under hela vistelsen.
Baren var fantastisk och frukostbuffén var verkligen imponerande, stort utbud och mycket gott. Personalen på takterrassen var också helt underbara och trevliga.
Tyvärr var upplevelsen i restaurangerna inte lika bra. Maten kunde ha varit bättre i kvalitet och smak. Hotellet marknadsförs som all-inclusive, men alla maträtter ingår inte, vilket vi tycker borde vara tydligare. Dessutom upplevde vi att servicen i restaurangerna påverkades starkt av hur mycket dricks man gav – och att man förväntades ge dricks vid varje måltid för att få bra service. Det drog tyvärr ner helhetsintrycket. restaurangservice och matens kvalitet.
Zahra
Zahra,11 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 14 日
William
William,2 晚行程
Hotels.com真实 住客点评
10/10 绝佳
2026 年 2 月 11 日
Bien
MONSERRAT
MONSERRAT,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 11 日
Amenities and location
Ana Maria
Ana Maria,7 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
Good
MONSERRAT SANCHEZ
MONSERRAT SANCHEZ,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 31 日
MANUEL
MANUEL,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 29 日
Spotless room, courteous staff, great rooftop pool, DJ and service.
Ken
Ken,5 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 29 日
Guy
Guy,11 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 28 日
CLEAN ROOM, AMAZING STAFF! It is close to everything. My only small complaint is the pool and how it stays cold, but everything else is amazing. I will be coming back!
Taylor
Taylor,4 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 27 日
Nice
MANUEL
MANUEL,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 26 日
Room: clean, very spacious, comfy beds, great shower
Staff: Friendly, helpful
Amenities: Great
Location: Close to beach & other activities
Food: Probably the best food I've ever eaten, fantastic.
Only complaint to make it not 5 stars was the fact that there was a bar right next door & since the patio has a glass door, Bad bunny was blaring into our room all night.
Jessica
Jessica,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 26 日
Nice hotel for a quick weekend getaway.
christina
christina,3 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 1 月 25 日
For the price and claim of the hotel, it did not feel luxurious at all.
Bad smell in the room, meals that had barely any vegetarian options. We were also greeted by payment of another 50$ when we got to the hotel, which was not mentioned in the booking process.
We wished to work out on the gym, which is said to he open 24hours a day in the website, but actually closes at 21. The staff seemed very close minded to help…
Shahar Gal
Shahar Gal,4 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 24 日
The room was very clean. Nice staff. Good location. Only thing didn't like was no coffee supplied for in room coffee maker. They only supply for first day of stay. Did not like that at all!!
James
James,14 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 20 日
The room was very clean. The fall inclusive was great with really good service. The location was central to Play del Carmen. Everything was amazing.