可以免费取消我在梅斯纳尔宫酒店的预订并获得全额退款吗？

是的，梅斯纳尔宫酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

梅斯纳尔宫酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

梅斯纳尔宫酒店提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 EUR 140。

何时可在梅斯纳尔宫酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：23:00。退房时间为 11:00。

梅斯纳尔宫酒店是否有内部娱乐场？

不，该住宿不设赌场，但威尼斯赌场 (0.9 mi)和Ca' Noghera Casino of Venice (威尼斯卡诺赫拉赌场) (6.4 mi)都在附近。

在梅斯纳尔宫酒店及其附近有什么游览观光项目？

梅斯纳尔宫酒店设有花园。

梅斯纳尔宫酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

梅斯纳尔宫酒店周边区域环境如何？

梅斯纳尔宫酒店位于多尔索杜罗，仅需 15 分钟步行可至圣马可广场，12 分钟步行可至凤凰歌剧院。

威尼斯梅斯纳尔宫酒店住宿优惠| Hotels.com 好订网

Q: 在梅斯纳尔宫酒店及其附近有什么游览观光项目？

梅斯纳尔宫酒店设有花园。

Q: 梅斯纳尔宫酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

8/10 很好

2025 年 12 月 1 日

Room was clean, good location

Jennifer，3 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 30 日

Valeria Lisbeth，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 11 月 13 日

Miguel，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 10 月 11 日

There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though.

Christopher，4 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 10 日

Après avoir attendu longtemps après notre chambre, nous avons découvert une chambre insalubre dans laquelle il ne nous etait pas possible de dormir. Nous l’avons signalé à la réception qui nous a indiqué qu’il s’agissait juste d’humidité. Nous pouvons concevoir qu’en bord de canal il y à beaucoup d’humidité mais la poussière et les taches suspectes sont juste dues à l’absence d’entretien. C’est un scandale de proposer des chambres dans cet état. La réception a accepté notre départ immédiat, et nous a promis un remboursement que nous attendons toujours. Si un jour il arrive…

Amélie，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 9 日

Katharine，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 1 日

This was the worst hotel stay ever. We had 4 days of no hot water. There was no manager at the hotel. The receptionists just shrugged their shoulders. Refused to call management. Kept saying a technician was coming to fix it. In the end we went to another hotel. Otherwise the place was seriously run down and shabby.

colin，5 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 30 日

Very poor service from a tired hotel

This hotel is very tired. The staff are very unhelpful too, which makes the hotel stay very frustrating. The Aircon was going all night and we couldn’t turn it off. It was freezing cold. When we asked the reception, they didn’t turn it off. We had to ask them three times to turn it off and they said there was only one Aircon remote control for the whole hotel. Then there was no hot water for the four nights stay. We asked the reception several times and they just shrugged their shoulders and said the engineer doesn’t work during the weekend so there is nothing we can do. Then the cleaner spilled a load of bleach in the room on the red carpet and didn’t tell us They placed one of our bags over the top of the bleach stain to cover it up, the next day they brought a rug to cover it up. The location of the hotel is good and it overlooks a very nice canal but I would not stay here again and I cannot recommend it to anybody else either.

Shaun，4 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 9 日

Cheyla，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 5 日

Suzanne，2 晚行程

Travelocity真实住客点评

4/10 尚可

2025 年 9 月 4 日

Worn out - more like a 2-star.

The hotel is outworn with no hot water and needs a deep clean.

Signe，2 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 1 日

Sconsiglio questa struttura

Avevo prenotato una camera in un hotel classificato come "4 stelle superior", tuttavia l'alloggio che mi è stato assegnato non rispecchiava affatto tale categoria. La prima camera presentava numerosi problemi: la moquette era logora e impolverata, le dimensioni insufficienti per una struttura di presunto lusso, il bagno era privo di bidet e il condizionatore era malfunzionante, perdendo acqua al punto da rendere necessario l'uso di un asciugamano per contenerla. Ho prontamente richiesto un cambio camera alla reception e sono stato trasferito in una struttura separata, situata a una certa distanza dalla reception principale. La camera assegnata, che a loro avviso era nella struttura a 5 stelle, non era affatto in linea con le mie aspettative. Sebbene fosse leggermente più grande della precedente, la pulizia era inesistente, la porta d'ingresso era rotta e rimaneva leggermente aperta, mancava il frigobar, la televisione era appoggiata al muro ma inclinata su un lato, e la doccia era dotata di una tendina, un dettaglio che non vedevo dagli anni '80. Inoltre, la gestione dell'aria condizionata era possibile solo tramite l'intervento di un addetto alla reception, rendendo ogni regolazione un processo macchinoso e dispendioso in termini di tempo. Date le condizioni riscontrate, ho deciso di lasciare l'albergo e di spostarmi in una struttura vicina, molto più moderna e ben tenuta, sostenendo un costo aggiuntivo poiché non mi è stato offerto alcun rimborso.

Vincenzo，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 8 月 28 日

- Was vactioning with my partner in Venice for 2 nights, requested a double bed and recieved two single beds put together. Wasn't able to check in until 3pm, when we complained at 4pm after we arrived and checked in, we were told rudely by the concierge that the workers who would be able to put on a pillow top over the single beds had left for the day and they won't be able to do anything until tomorrow. - Air conditioner leaked constantly, so the cleaners/management just put towels in the corner to stop the leaking. - The room overall had a weird smell to it, probably because of the aircon leaking onto the carpet. - The air conditioner was above the entry/exit door, so because of the leaking the floorboards swelled and opening/closing the door was problematic.

Towels used to reduce airconditioner leaking.

Damp carpet, causing underfloor to swell making it difficult to open/close the entry/exit door.

William，2 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 20 日

Kieran，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 7 月 26 日

Basic hotel but clean rooms & friendly staff

Had been worried by negative reviews but stay was clean & comfortable for the price. Reception staff were perfectly charming, friendly & helpful (not at all rude as others have said). A little worn and dated but overall a pleasant stay.

Kate，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 11 日

Melissa，1 晚行程

Expedia真实住客点评

6/10 好

2025 年 7 月 8 日

We only stayed 1 night and appreciated the friendly staff allowed us to store our bags until the 3pm check in time. We were not happy with the AC being stuck on 16 degrees all night. We tried to find the control for the heat pump/ac and discovered in the morning we hadn’t lost it- but all the ac boxes are controlled by the hotel and maintenance needs to change it. A very cold night for tired travellers. Aside from this the hotel was cute and staff were friendly

Sacha，1 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 2 日

Hotel is rated a 4 star but the room was covered in a thick layer of dust, carpet had many large stains, bathroom was not cleaned and seemed used by previous occupant. Multiple Power Outages, no water or working TV in room. couldnt even open room window due the amount of dust on window sill and air unit. Horribly disappointed especially for what they charged for the nightly rate.

AARTHI，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 27 日

Me gustó todo buena atención muy acogedor el lugar gracias

Luis Álvaro，1 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 6 月 25 日

Très déçu car la chambre avec vue sur canal réservée s’est révélée indisponible et je me suis vu attribuer une petite chambre médiocre, Un rabais m’a été verbalement promis mais le débit effectué sur ma carte n’en a pas tenu compte. J’ai le désagréable sentiment d’avoir été victime d’une arnaque

Michel，6 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 6 月 23 日

Unfortunately, this hotel did not meet our expectations. The room was much smaller than what was shown in the pictures, which made the stay uncomfortable. On top of that, the air conditioning barely worked, and the room stayed warm even at night — not ideal in hot weather. The most disappointing part, however, was the lady helping in the front she was rude to people who don’t speak Italian. Several encounters felt rude and unwelcoming, which really affected the overall experience. It’s a shame because the location was convenient, but sadly, that wasn’t enough to make up for everything else. I wouldn’t stay here again, and I wouldn’t recommend it unless major improvements are made.

GEORGINA，2 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 6 月 10 日

This is a very nice old hotel. The staff were all very nice. We arrived late, and the dining manager allowed us to order some food to take to our room. My problem is with the reservation. I requested a room for 3 & selected a triple room. When we arrived, the staff said they received a reservation for only 2 people, so I had to pay for an additional person + the tourist fee. It cost me nearly $75 more for the exact room I had reserved.

Linda，1 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 6 月 1 日

Dantes

Preis, Lage = gut

Zoltan Dantes，3 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 5 月 13 日

Charline，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 4 月 16 日

The TV didn’t work and it would have been nice to watch some news. The shower water was warm to cold. Expedia indicated a continental breakfast available but that is extra. The room was quite small and our three beds took up the entire space, but I was fine with that, as I wanted three beds. Great location.

Andrea，2 晚行程

Expedia真实住客点评

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常见问题

可以免费取消我在梅斯纳尔宫酒店的预订并获得全额退款吗？

梅斯纳尔宫酒店是否允许携带宠物入住？

梅斯纳尔宫酒店提供机场接驳班车吗？

何时可在梅斯纳尔宫酒店办理入住和退房？

梅斯纳尔宫酒店是否有内部娱乐场？

在梅斯纳尔宫酒店及其附近有什么游览观光项目？

梅斯纳尔宫酒店店内或附近是否有餐厅？

梅斯纳尔宫酒店周边区域环境如何？

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