4/10 尚可
2026 年 1 月 2 日
Not sure who to fault here, but I was horribly disappointed and while seeking recourse I was insulted, inconvenienced and disrespected almost to the point of tears 😭. As a disabled vet, I know my limits and make provisions for myself. After a taxing day, and an hour drive with young children accompanying me I arrive only to be told my booking cannot be honoured. The clerk said the place had been sold and was not OYO as listed on the website and building. Of course I called Hotels, who I booked through and got a rude man with a strong accent that was hard to understand. He spoke with the clerk and made attempts to verify but the calls never went through. My children were in the car in varied states of consciousness and I repeatedly checked on them 43min, the clerk came back and I was relieved- but he just hung up in my face. I called back and explained the situation again, was kept on hold over 20min and hung up on AGAIN after nasty language by the clerk. I am burning up and almost in tears and my children are upset and needing bathroom breaks. The clerk at the hotel that WAS OYO offered to book a room for me only if mine was cancelled through the site. Hotels.com refused to release me and I was so frustrated and started to twitch from my medical conditions. Of course I called them once again, and this staff person was appalled and sent me to an agent to transferred my booking to the hotel across the street and gave me $75 credit one key cash. I was so thankful
YOLANDA
YOLANDA，3 晚商务旅行
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