There was an unexpected long flight of stairs to get to the elevator, but the staff helped get luggage to the elevator. The staff was friendly and helpful. The room was very nice with air conditioning, clean, spacious and a view of Lisboa rooftops. The rooftop deck is where the included breakfast buffet was served. We enjoyed the coffee, food and expansive view which included St. George's Castle on the high hill. The rooftop was also a great place to enjoy a drink in the evening. The location is excellent for walking up the hill for fado, shopping, dining, great views, or to the river area to catch Tram 28, a tour boat or to wander, eat and shop.