I was deceived by the description on your website and my third party provider about the type of hotel or suites that I booked. It was nothing like the description or pictures. I had to change to 2 other rooms that were horrible to the last one that at least had a phone, remote and clock in it. I never there slept because when we came back from my aunts funeral, in which I was in town for, was infested with roaches running all over the floor when we turned the lights on at 1:30am. We step on one, but there were other things wrong in that room. I took pictures and will gladly forward to corporate if necessary. I need my money back. This is unacceptable and there was no one at the desk to contact, we grabbed our things and left to drive back to Georgia with no sleep after having such a stressful day with my Aunt. We never slept there and was suppose to check out today, August 31st. We are devastated by this experience and expect someone to respond back to me with a solution for my horrible experience.