Generally nice people, but some need basic training in Customer Relations.
Several issues with the room 209 which I outlined to the Management in my review. Unfortunately, I only received a canned response.
Stephen
Stephen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 10 日
Stephanie
Stephanie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Great ACK Stay!
Great accommodations! Clean, comfortable, and classy. Very friendly and personable staff and excellent hang out areas on front porch and back deck area. Location in town a plus but can but a bit loud at night with passers by if you have a room on Broad Street.
Gavin
Gavin,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 11 日
Terrible odor
Most of the staff were excellent and the room was visually appealing but the room had a horrendous smell. It was a very strong musty spell. We notified staff and they sent maintenance right up to inspect. They identified leaking around the ac unit in the ceiling and changed the air filter. It did help slightly for a few hours along with all the windows open but it persisted through out the stay.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
The room was fairly small but had everything we needed. Great amenities - including fridge, bathrobes, and beach towels in the rooms, and water/coffee station, bike racks on the property. Very short walk to the ferry and great location in the heart of the town.
Amy
Amy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Very nice property in great location
Leonard
Leonard,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 6 日
They were awesome. Super friendly and flexible. Great place to stay.
Kevan
Kevan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Yang
Yang,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 26 日
vahid
vahid,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
It was beautifully decorated inside and out (enjoyed sitting outside to read) Great location to walk most places or to hop on the free island buses! Everyone was helpful and polite!
Linda
Linda,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Darrel
Darrel,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Larry
Larry,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 13 日
Sebastian
Sebastian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 9 日
I stayed at 21 Broad for a quiet break during the off season. It was perfect. I had a lovely corner room filled with light. The hotel was elegant, clean, and comfortable. The staff was friendly and thoughtful.
It felt kind of like staying at a friend’s very nice house.
I’m panning on coming back next fall.
Amy
Amy,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 31 日
arlene
arlene,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 28 日
Ecxcell not hotel and location
Friendly helpful staff and nice rooms. Happy hour offers mixers, ice, many types of bitters and drink mixes. All you need to bring is your own liquor. Nice patio fire pit great location
Charles
Charles,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 24 日
Judianne
Judianne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 14 日
This is prime location when you want to stay In Town!!
Timothy
Timothy,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 11 日
Downtown Nantucket
Great place to stay. Staff was friendly and accommodating. Beds and sheets were great. Convenient to everything downtown. Would stay here again, highly recommend
William
William,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 8 日
Mildew smell was the only bad thing, all else great
CONOR
CONOR,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 7 日
Convenient to restaurants and shopping. Good location. Staff were very nice. Room was clean and looked to be recently renovated.