The room we were given was very old and in poor condition. Make sure you get an updated room since the cost is the same.
The front desk experience was equally disappointing. The clerk was clearly not properly trained. Being “new” is not an excuse. We asked for 2 room keys (actual keys, not cards) and were told we could only have one, but we were welcome to go to the hardware store and have a 2nd key cut. Just how secure are the rooms?
Things got worse when room charges were incorrectly processed to an unauthorized credit card. When I confronted the owner, she admitted the clerk’s error and then proceeded to spend 10 minutes giving him a lesson in how Expedia bookings and payments worked, while I was ignored.
When I requested an itemized receipt, the owner told me: “The computer is not turned on yet and I have to have breakfast first.” This was at 10:50 a.m.—with checkout at 11:00 a.m.! She reluctantly agreed to email me a receipt later. When I pressed for a specific time (Noon? 3 p.m.?), she lost her temper, yelled “I don’t have time for this!” and stormed outside, still shouting at me.
As we moved our belongings to our vehicles, she instructed a staff member to stand outside our door, apparently to make sure we didn’t “steal” anything.
To the Owner: As you’ve previously responded to negative reviews claiming you couldn’t find them in your bookings, I'll happily send you a copy of my payment receipt. Conf # 12561
