Cambiaron la política un mes antes SIN AVISAR EN ESTE SITIO y los menores de 4 años no podían accesar al kiddo club y no cuentan con áreas para los menores de 4 años. Y la comida muy mala
No es kid friendly
andrea
andrea,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 2 日
Fabiane
Fabiane,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
JOSE ROBERTO
JOSE ROBERTO,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Liliana
Liliana,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
La amabilidad de las personas de recepción deja mucho q desear, la comida deliciosa y piscinas excelentes. Mi familia la pasó muy bien.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Francisco
Francisco,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 25 日
Luis Enrique
Luis Enrique,6 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Very disappointed with the hotel
Terrible everything. Very bad service. The rooms were dirty. The water in the bathroom and shower drain did not flow. Leftover food was in the refrigerator. They did not provide us with the snacks and drinks included in the price. The rooms were not cleaned nor were our towels changed.
Maria
Maria,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 10 日
ROLANDO
ROLANDO,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
ANTONIO
ANTONIO,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 9 日
Not for English speaking people
I was not happy at this resort. Started off good though. We got an upgraded room and when I tried to extend the study because it was our honeymoon, thst was an issue. Then they come with these weird added fees probably bc I can’t tell the difference between pesos and American money. The entertainment was blahhhhhhhhhh. They cater specifically to the Spanish speaking people. Their concerts are all in Spanish. Everyday. I did enjoy the kinky spot. Thst I would give a 10 even tho they close so darn early. They put u to bed early 10/11 pm shucks im just getting started all that is left open is the Spanish concert. We had a nice time at the bay Terraza. We were able to play pool but again they close at 11. Here is the best part..,,,. One of their staff came in our room and took 340.00.. we reported it. They searched our room like we was the ones who stole something. 2 days later they returned the money I guess after checking their cameras. There was no compensation for these shenanigans. There was nothing to ensure this wouldn’t happen again. The staff would ring the bell and then come right in instead of waiting for a response I had to report thst too. The staff. Are all Spanish speaking and speaks no English unless they just didn’t want to b bothered. Bahia steakhouse and le petite restaurant I give a 10. There may have been 2 or 3 of the staff that was cool but we are good tippers when treated right so they caught on quickly. Long story short never will I ever visit again
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
carmen
carmen,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
MARCOS
MARCOS,10 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
A good resort to stay at
Typical Cancún super resort with par snacks and better buffets. Marketplace was the best restaurant we tried.
Nat
Nat,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
My vacation
Everything came out smooth, the food was good too, except when I ask for my birthday treat by email I didn’t get it until one day before I left
mariann
mariann,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Paulo c
Paulo c,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Angel
Angel,9 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 21 日
Razoável. Expectativa bem diferente da realidade principalmente no que tange o atendimento dos profissionais do hotel. A grande maioria intimidam querendo “propina” (gorjeta) e, caso não lhes dê, o atendimento é pessimo. Em todas os bares e restaurantes os funcionários do hotel priorizam o atendimento a hóspedes de outros países que não sejam brasileiros! Isso é notório! Mesmo ficando com minha família em uma categoria superior não nos sentimos à vontade, infelizmente! A gestão dos funcionários deste hotel tem que melhorar MUITO!