Reception staff were absolutely lovely. Couldn’t be more helpful if they tried., the room was freezing and so out dated even with the radiator on I slept with my jumper on , And my friend has a medical condition where she’s not very good walking to far but on our way back to the hotel her leg gave way and she got a cut lip , but the security staff made the assumption that I was her partner and had hit her, and laughed at us when we tried to explain ,and told us to go straight up to our room and said we couldn’t use the bar , when I booked this hotel realised it was a gay one and thought it would have a lovely atmosphere, but obviously not, by far the worse hotel I’ve stayed and it wasn’t even cheap