Lady at front desk was rude and made me pay extra on arrival
Wout
Wout,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 28 日
The room itself was perfectly fine for an older style motel. Didn't realise it was literally right next to the train line so really loud, my fault for not checking. Take earplugs and you should be ok though. The lady at check was so surprisingly rude to us! She was agitated and carrying on about how they don't accept Expedia bookings and then just walked away. There was a sign saying they don't accept basically any 3rd party bookings. We didn't know if we even had a booking at all after that. There were other people waiting to check in too and we all just looked at each other in disbelief. She came back a while later, took payment (for the booking we apparently couldn't have made lol) and then handed us the keys. We walked away wondering why she was so cold and rude to us for booking online. Maybe there was language miscommunication of some sort, either way, no need to be that rude to someone for no apparent reason.
Skye
Skye,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 18 日
Very clean
Beautifully clean and is great for a night or two. Was train noise at night but it is seasonal. Lovely property
Alison
Alison,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 7 日
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aaron
aaron,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 6 日
Very comfortable but not ideal in cane cutting season. Cane trains noisy
Warren
Warren,1 晚行程
Wotif真实住客点评
8/10 很好
2025 年 7 月 22 日
Kathy
Kathy,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 19 日
The receptionist indicated that they don’t associate with online platforms for bookings. Interesting as I had a confirmation via wotif.
She claimed to have tried to call me the day before twice to advise my booking was invalid. No calls missed.
Luckily she had vacancies so honoured the booking.
After 10 hours of driving, this is the last thing I needed.
Whatever happened to customer service?
Richard
Richard,1 晚行程
Wotif真实住客点评
4/10 尚可
2025 年 7 月 4 日
On arrival was greeted rudely by reception. Room was not cleaned properly. Hair in the shower drain. Beds were terribly uncomfortable.
Overall a very average experience. Rooms are over priced. Will not be staying again.
Amanda
Amanda,3 晚家庭旅行
Wotif真实住客点评
8/10 很好
2025 年 5 月 26 日
Just needed somewhere clean and quiet to get some sleep. It was perfect.
Danielle
Danielle,1 晚浪漫旅行
Wotif真实住客点评
8/10 很好
2025 年 4 月 28 日
The area around the pool etc was very dirty
Anna
Anna,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 2 月 3 日
WORST LADY EVER
The lady was so arrogant. I booked online and she says nope and left 2 kids and i woth no where to stay and wouldnt give my money back. Absolutely appalling. Someone so arrogant should not be allowed to work with people. Like agressive dogs muzzle it.
Paula
Paula,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 11 月 21 日
Greeted very rudely and told Expedia was banned. Offered to leave after full refund and she then gave us a room key. Not pleasant.
On the plus side, it was clean. Coffee etc. Bed was comfortable.
Very loud at night with sugar cane trains all night plus trucks on highway.
This is my very first negative review and I am sad to post this. I would not recommend this motel. There are others in the town further from the train tracks and hopefully kinder staff.
Terri
Terri,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 10 月 11 日
Julianne
Julianne,1 晚行程
Wotif真实住客点评
2/10 很差
2024 年 10 月 3 日
Receptionist said she was too tired to offer meals, room smelt like cat urine, over chaarge for room, disgusting would never recommend
Barb
Barb,1 晚行程
Wotif真实住客点评
10/10 绝佳
2024 年 10 月 3 日
Quiet place. Clean room and facilities.
Pravinesh
Pravinesh,1 晚家庭旅行
Wotif真实住客点评
10/10 绝佳
2024 年 9 月 19 日
Plenty of room to park our boat with drive through access
Alan
Alan,1 晚行程
Wotif真实住客点评
4/10 尚可
2024 年 8 月 21 日
Unfortunately each room had a strange odour, unit 1 the TV did not function, we were then transferred to unit 9 same odour and TV problem, the owner did attempt to satisfy our needs and was very attentive, we decided to move on to another motel. Pet Friendly Motels we will avoid at all costs in the future!
Michael
Michael,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 8 月 10 日
We booked through Wotif, arrived at the property to be told by the owner that she doesn't deal with Wotif and wouldn't accept our booking.She said to cancel that booking and to rebook direct with her. We did not want to cancel as the money was non refundable. It was very late to start looking for alternate accommodation so we rebooked direct with her, now to get our refund from Wotif.
Bruce
Bruce,1 晚行程
Wotif真实住客点评
8/10 很好
2024 年 7 月 27 日
Carol
Carol,1 晚行程
Wotif真实住客点评
2/10 很差
2024 年 7 月 24 日
Shockingly rude staff on checkin, blaming Expedia and us for not having our booked and paid room available. Apparently we should’ve called to confirm our room! One of us had to sleep on very thin mattress on the floor.
robert
robert,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 21 日
Xxx
Reeder
Reeder,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 7 月 21 日
Sarina stopover
Room was clean and tidy, unfortunately it is next to the cane train tramway. Walking distance to hotel etc
Anne-Marie
Anne-Marie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 27 日
Very comfortable unit, a bit dated but owners are renovating bit by bit. Warm reception on arrival.