Customer service was excellent from the first phone call to check-in, and the front foyer and property were clean and welcoming. The room was comfortable, but there were stains on the carpet and the fridge didn’t work properly. Blackout blinds and a clean shower were a plus. The pool was open, though part of it was under heavy maintenance, and the hot tub could have been hotter. Free parking and Wi-Fi were appreciated. For a Hyatt, I expected more overall. Decent stay, but plenty of other options in the Buffalo area. ★★★
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Shawn
Shawn,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 22 日
JOY
JOY,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 20 日
Larry
Larry,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 15 日
nerissa
nerissa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Our stay was perfect for our trip to see the falls. The hotel was very clean and in a good area. The staff were friendly and even helped us look up an address for a restaurant when we checked in. The room was very clean and the beds were comfortable.
Susan
Susan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Kate
Kate,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 7 日
Did not get the room i reserved.
I booked and paid for a room with two queen beds and sofa bed. I got one bed and sofa bed. One of my family members had to sleep on the floor.
Lillian
Lillian,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Jorge
Jorge,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 5 日
Food and Microwave
The room was generally clean. Excellent customer service! Easy check in and check out. Breakfast was good EXCEPT for the fact that the meats (bacon and sausage) were next to the waffles and eggs. Sadly, the same tongs were used for the meats and waffles. There is no microwave in the room.
Wendy
Wendy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Monica
Monica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Fantastic in every way.
This hotel was fantastic. Can’t say anything else. 10*
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 28 日
Sian
Sian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Ronald
Ronald,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 12 日
Richmond
Richmond,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 27 日
Weekend family visit
This was a good stay overall in a modern, updated and comfortable building. Highlights include friendly and attentive front desk staff, a very decent breakfast, good WiFi and low noise during the night. Some minor complaints: a broken drain stopper in the bathroom, very thin walls and weak, almost undrinkable coffee downstairs. (You can order better coffee at the bar.) The breakfast area is relatively small and gets very crowded by 8am or so. Also the TV in the room is streaming only (no cable), so you’ll need to connect some other device to it to watch anything.
Robert
Robert,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 19 日
I had a very uncomfortable and unpleasant stay. Highly disappointed 😞 my husband, kids and I booked a room at this hotel as we were visiting the Niagara Falls to celebrate my birthday. The room we were given had a broken toilet door that could not close. We reported it to the front desk and was told they'll give us a different room but we never heard anything back regarding that we checked back with the front desk and while later only to find out there'll no other available rooms so there's nothing they can do.
Junior
Junior,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
John
John,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Great Straff
DINORAH
DINORAH,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
We had a quick stay for a dance competition. Everyone was very friendly. Kids enjoyed the pool. Breakfast was good.