The receptionist did the least she could do while remaining professional and courteous. The room was very small, and in the morning we were told as we hadn't ordered breakfast, we couldn't have it. There is nowhere nearby to buy breakfast. As a aHotels com VIP member, I was told the car park was full, so no free parking, and no room upgrade was offered. Why bother?? Lastly this hotel is a long way from the town centre, actually, it's a long way from anything! This is my first really bad review of any hotel