This hotel should not be consider a 5-star. It started with a poor check-in experience where some guests were offered champagne and water but forgot to ask us. The rooms are extremely small with not enough lighting to see in your luggage. It took > 30 min to get an iron and 4 calls to the front staff. I would not recommend this hotel if you want a 5 star experience
Craig
Craig,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 30 日
Not a 5* experience
Staff were not clear. Got charged over€200 on monds and m&ms following confirmation from frint desk they were complimentary. Bargroom tsps were eratic. She didn't work. Won't stay here again. Too expensive fir West its worth
Reena
Reena,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
todo fue excelente, el servicio y la atencion magnificas
LUIS GERARDO
LUIS GERARDO,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 16 日
Luisa
Luisa,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
Andrés
Andrés,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
The One Alma Paris Hotel
Great room, lovely hotel, awesome staff. Delicious breakfast! Close to Eiffel Tower.
We may be a little jaded, because we had just come from possibly the best service experience at a hotel we've ever had, so they fell a little short for us. All in all, this was a very nice hotel in a convenient location, with a cool style. We were comfortable in our room. The absolute only negative is that for a 5 star hotel, they didn't make the guest feel 5 star.
Benjamin
Benjamin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Nice but not 5 stars
The hotel and room were nice but it did not seem like 5 stars (4 stars tops). We also did not receive any VIP property perks.
The room was smaller than we expected but it was nice and very clean with a comfortable bed. However, the bathroom pipes kept making a terrible noise. There were dead plants outside the windows.
The breakfast was very good and the breakfast staff were very nice and accommodating, although we would get asked for our room number 2 or 3 times each day. The breakfast area also had a view of the top of the Eiffel tower which was nice, but it could be seen on top of a noisy building construction. The construction could also be heard from the room. It would have been nice to know of the construction ahead of time.
One person at reception promised to make reservations for dinner but forgot. Another one had to pick up the slack and managed to make it short notice.
We did not have time for the spa.
Kevin
Kevin,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Clifford
Clifford,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 9 日
As instalações do hotel são boas, porém o atendimento da equipe da recepção não é bom. Os funcionários são despreparados e pouco empáticos, exceto o Rui que foi prestativo para a resolução do problema com o ar condicionado do quarto que não estava funcionando. Infelizmente não tivemos uma boa experiência neste hotel.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
4 Days in Paris
The service was excellent, I can't complement the front desk concierge service it was impeccable. The Hotel is beautiful with views of the Eiffel Tower from the 7th floor breakfast.