We checked in around 4pm 9/3 We were told there was no power/electricity in the area , but should be coming back in an hour. We were giving the key to our room and the room was an oven. We left to have dinner hopping it would be back on when we return. Well it wasn’t. Room was HOT we opened the balcony doors only to be bitten over 20 times by mosquitoes. Power didn’t come back until around 5 am. We were so tire we wanted to stay in to rest and watch Tv. However we couldn’t watch tv because it wasn’t working. We got a message that it would be fix by that evening which was Thursday and then got another message that it would get fixed until today Friday. What would be the point of that if we were checking out today. 😡 we had the same problem with the TV last year when we stayed there. I understand the power was out of their control , but they could’ve called me to let me know what was going on and let me decide if I still wanted to stay there. I have a skin condition and extreme heat flares it. It was a very bad experience.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Opinión
Muy limpio todo nos gustó mucho la vista al mar
Alejandra Susana
Alejandra Susana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Excelente ubicación, precio, habitaciones cómodas y bien diseñadas.
Excelente trato de personal de recepción
Jesus
Jesus,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 29 日
Decepción total
Muy mala experiencia, si tienes la oportunidad de visitar este hotel mejor piérdela. Nosotros nos quedamos en las habitaciones del primer piso, estaba haciendo mucho calor, por lo que llegamos buscando el Aire Acondicionado y la recepcionista me comentó que por ser las habitaciones sencillas no tienen Aire Acondicionado, a lo que le comenté que entonces si había posibilidad que pusieran un mosquitero, ya que la puerta corrediza no tenía mosquitero y me dijeron que no tenían, pero que si podía usar el abanico que tenían ellos ahí. Un abanico Super chiquito estaba haciendo un calorón y no circulaba el aire, tampoco podía tener la puerta corrediza abierta por mi Bebé.
Sólo tiene dos lamparitas Super pequeñas, las cuales estaban llena de tierra y telarañas, me salió una cucaracha y al estar en el baño entró un ratón también no creí que tantas cosas pudieran salir mal en un hotel.
Según te incluyen el desayuno pero los alimentos eran de muy baja calidad
Adela Patricia
Adela Patricia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Rodolfo
Rodolfo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 17 日
Ramiro
Ramiro,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 11 日
Needs help
I booked for anniv. Then 2 days before checkin, i received a cancelation notice,because they tried charging me before hand. Even thou i opted for pay @ hotel on arrival. I had an ocean view room. I spoke to a rep and was assured that my reservation was still good ,so i paided the nxt morning. I was later contacted , that the room was no longer available after i had already paided for room?! They worked with me and later gave me the beachhouse for same rate. Good for that. But no oceanview at all. Whats the point on having the option to pay on arrival. They stated that it was their process to charge 1 nights stay before the stay. Which isnt stated on either hotels.com or castillos del mar website. Very unprofessional. Had to carry luggage about a block from car. When the original room was within steps🙄. Im not picky, but this kind of ruined my anniversary plans! But since it was 2 days from event i couldn't find anywhere else. That being said. The service was slow. And seemed a bit unorganized on the part of the waiters. Ive been to other hotels in the area, and the service was alot better. The food wasnt excellent also, and was $$.Not to mention the beach access is basically paided access. Ive never complained about a place ,but this place needed some better organization. Almost ruined my whole weekend. Basically your paying for the view.
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 9 日
5 stars
thalia
thalia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Todo bien, buen ambiente en Sunio Beach club, buena comida, buen lugar para convivir en familia y amigos
Luis
Luis,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 3 日
Roberto
Roberto,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Moises
Moises,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Lluvia
Lluvia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Love this place and the people. We will be back.
Kimberley
Kimberley,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Estela Alejandra
Estela Alejandra,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
Eugenio
Eugenio,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 23 日
Ricardo
Ricardo,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Rodolfo
Rodolfo,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 2 日
Pool water was dirty. The hotel is old and it’s ok they
alejandra
alejandra,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Vaca
Everything was amazing! Free breakfast was fabulous. My only bad experience was the mattress. Very hard.
stephanie
stephanie,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Regular
Una vista excelente, pero las instalaciones ya necesitan remodelacion e implementacion de mejoras, como wifi y un poco mas de limpieza.
Jesus
Jesus,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
jose juan
jose juan,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Not the best experience
The room had a strong smell of sewage. We told the receptionist that gave us an air freshener, but the smell continued. We also found trash under the bathroom sink and at 8am there was a lot of noise was an event that was being held directly in front of the rooms. However, it has a beautiful view, it’s in a great location, and has several food options. I will probably give it another chance and hope they resolve the concerns for future visits.