Beach: Absolutely stunning and not even close to crowded
Wi-Fi: Somewhat unstable and not reliable enough for video calls.
Housekeeping: Excellent. Our cleaning maid, May, did a wonderful job and kept the room in perfect condition throughout our stay.
Air conditioning: Worked very well. Note that removing the key card from its holder shuts off all electricity, including the air conditioning.
Breakfast
Breakfast was the main disappointment. While it is clear that effort is being made, the overall experience does not meet expectations for a five-star hotel. The setup looks right, but execution falls short. For comparison, we stayed at JW Marriott last year, which had a similar layout but delivered a significantly better breakfast experience.
Specific feedback and suggestions
Fruit selection: Limited variation. Mango was missing entirely, and pineapple and dragon fruit were only available on a few mornings.
Noodle soup station: Visually appealing but poor in execution.
•First attempt: noodles were undercooked.
•Second attempt: chicken meatballs contained a lot of gristle and sinew, making them unpleasant to eat.
•The broth flavor was also not to our liking.
•Juice: In a country rich in fresh fruit, serving juice from concentrate is disappointing and feels below five-star standard.
Overall, a pleasant stay with excellent housekeeping and good room comfort, but the breakfast experience needs a clear upgrade to match the hotel’s five-star positioning.