可以免费取消我在第 9 街大都会品牌系列酒店的预订并获得全额退款吗？

是的，第 9 街大都会品牌系列酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

第 9 街大都会品牌系列酒店是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付每间住宿每次入住 USD 100 的宠物费。服务类动物免费。

第 9 街大都会品牌系列酒店是否有停车场？

是的。代客停车收费为每晚 USD 54.00。

何时可在第 9 街大都会品牌系列酒店办理入住和退房？

开始办理入住：16:00；停止办理入住：02:00。退房时间为 12:00。提供快速退房服务。

第 9 街大都会品牌系列酒店是否有内部娱乐场？

不，该酒店不设赌场，但杰克克利夫兰赌场（步行 8 分钟）就在附近。

在第 9 街大都会品牌系列酒店及其附近有什么游览观光项目？

第 9 街大都会品牌系列酒店设有3 间酒吧和24 小时健身俱乐部，还有花园。

第 9 街大都会品牌系列酒店店内或附近是否有餐厅？

是的，The Centro提供室外就餐和美洲菜。

第 9 街大都会品牌系列酒店周边区域环境如何？

第 9 街大都会品牌系列酒店位于克利夫兰市中心，仅需 4 分钟步行可至进步球场，4 分钟步行可至火箭竞技场。

克里夫兰第 9 街大都会品牌系列酒店住宿优惠| Hotels.com 好订网

Q: 第 9 街大都会品牌系列酒店是否允许携带宠物入住？

是的，欢迎携带宠物入住。需要支付 每间住宿每次入住 USD 100 的宠物费。服务类动物免费。

10/10 绝佳

2025 年 12 月 3 日

I had an incredible stay at Metropolitan at The 9, Autograph Collection. From start to finish, everything exceeded my expectations. The staff were welcoming, attentive, and truly made me feel at home. My room was spotless, comfortable, and beautifully maintained, which made for a relaxing and enjoyable stay. One of the highlights was the Christmas Bar—it was festive, fun, and added such a special touch to the holiday season. The atmosphere was amazing, and it made my visit feel even more memorable. Overall, the combination of excellent service, clean and comfortable accommodations, and unique amenities made this a wonderful experience. I will definitely be back!

Akilah，1 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 1 日

I had an amazing stay; I will most definitely recommend to others

Whister，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 17 日

Clean room and friendly staff.

Philip，1 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 9 日

Jenn，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 2 日

Staff was terrific. Room was clean Walkable to Casino restaurants etc The Ledge Bar in the 9” was fun the drinks were Delicious

Pamela，1 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 26 日

Sarah，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 10 月 3 日

Charles，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 3 日

Tracee，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 29 日

We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.

Casey，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 28 日

The hotel was amazing, staff was great. You all are awesome.

Michael，1 晚结伴旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 12 日

Needs some improvement

We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.

Kelly，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 7 日

My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.

Tiffany，5 晚商务旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 3 日

Samantha，1 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 9 月 2 日

This place isn't bad, but the price made me think it should be better. The worst experience was how poorly the sheets fit the bed.

Nathaniel R，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 1 日

Angie，1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 1 日

Absolutely loved everything. The ladies at check in to Maurice at the Centro. Great property

Larry，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 25 日

Martin，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 24 日

Great downtown location close to everything you need! The facility is nice and service was wonderful.

Jennifer，2 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 8 月 21 日

Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.

Brittany，1 晚结伴旅行

Expedia真实住客点评

4/10 尚可

2025 年 8 月 20 日

AWFULL

One Staff was not very friendly when I tried to stake up a conversation, like don' want to talk to me during check in. The Valet parking personnel were great. Last the room was not serviced or cleaned on a daily basis during my stay. When I called the front desk, all I got is excuses on lack of staffing, etc. :NOT MY PROBLEM !!! MANAGEMENT NEEDS TO STAFF FULLY !!. Considering the property supposed to be a luxury property, I expected better experience and at the very least the rooms are cleaned on a daily basis and the staffs to smile. Considering a one night stay can be priced at more than a $1000. It felt more like staying at Day's Inn. Although I am a member of Marriott, this is no way to earn loyalty.

2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 19 日

shannon，2 晚行程

Expedia真实住客点评

6/10 好

2025 年 8 月 18 日

Check in experience was awful!

Kristina，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 16 日

Jennifer，2 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 8 月 11 日

We appreciated the overall ambiance and feel of the room. Additionally, our dining experience at Centro was very enjoyable; the waiter was attentive, and we had a pleasant meal. However, we were a bit disappointed that the special birthday dessert for my husband's 50th never arrived. We opted to leave for our show rather than bring it up at that point. Regarding the room amenities, we found that there was no soap or shampoo in the shower dispensers, and only one rough bar of soap was provided. On a positive note, the hotel's security measures were well-handled. On the other hand, the check-in and check-out process with the valet service was quite slow and disorganized. As locals, we planned this as a special night out for my husband's birthday. While the experience was just okay, the hotel's location was convenient for walking to the casino, Rocket Mortgage FieldHouse, and various restaurants.

Kelly，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 11 日

Heather，1 晚行程

Expedia真实住客点评

第 9 街大都会品牌系列酒店

Metropolitan at The 9, Autograph Collection

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