這是我在日本旅行期間遇過最差的一次住宿經驗。房間出現多項嚴重問題,包括馬桶無法使用、窗簾壞掉無法關上、床鋪骯髒不堪,完全不符合基本的衛生和住宿標準。
我當晚立即向前台反映,但對方態度冷淡,只叫我發電郵,完全沒有提供實際協助,更從未主動提出換房。由於房間狀況惡劣,我當晚被迫自行重新預訂其他酒店,產生額外費用與時間損失。
事後透過 Hotels.com 平台多次溝通,酒店仍堅持不肯全額退款,完全未有承擔應有責任。
我是一位經常出國的旅客,每年平均旅行六次,從未遇過如此失望的住宿體驗。這次事件嚴重影響我對該酒店。
⚠️ 強烈不建議任何旅客入住此酒店。
This was the worst hotel experience I’ve ever had during my trips to Japan. The room had multiple serious issues, including a non-functional toilet, broken curtains that couldn’t be closed, and an extremely dirty bed — all of which fell far below even the most basic standards of hygiene and accommodation.
I immediately reported the problems to the front desk that night, but the staff showed a lack of concern and offered no real assistance, merely asking me to send an email. They never proactively suggested changing the room. Due to the unacceptable condition of the room, I was forced to rebook another hotel that same night, resulting in extra expenses and wasted time.
Despite multiple follow-ups through Hotels.com, the hotel refused to issue a full refund and took no real responsibility for the situation.
I am a frequent traveler and take around six trips a year, and I have never encountered such a disappointing experience. This incident has significantly damaged my trust in the hotel.
⚠️ I strongly advise against staying at this hotel. If anything goes wrong, don’t expect help — you’ll likely be left
It’s an old hotel with basic facilities in your room. The toilet is too small and not well maintained where you can see the dirts and the mouldy sink as shown in the photos. Also, not sure why they provide paper cups in the room which is danger and can’t be hold while the water is still hot.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 11 日
真实旅客
5 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 5 日
Very noisy. The WiFi cannot connect. But the staff is nice.