I loved everything about Thayer House! I hope to stay again in the future.
Brenda
Brenda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 21 日
One negative is charging an extra facility fee.
Anne
Anne,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 16 日
I would not recommend staying here at all, in fact I am not sure who is in charge weather the DOD or a private company but since it is on the base of West Point, I can't help but blame the government.
This place is so run down and dirty it is unbelievable. It is advertised as fabulous. I cannot think who could say that. It stinks was full of bugs so old like never renovated.
The front desk staff was horrible actually just mean, upon checking in, not even because we complained.
The room and bathroom were horrid. I would not even suggest going to see West Point because there is no where to stay when visiting,and this should not be the place. If you visit stay 30 minutes away and drive there. Er were there for a sporting event so it was convenient but AWFUL.
The Patton Bar stunk so bad of mold we could not even enter. George would be ashamed!!!
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Donna
Donna,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 21 日
Marc
Marc,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 19 日
Long story short, fire alarm malfunctioned 3 times and we were expected to wait outside unsheltered in the cold and rain. Macarthur restaurant staff were bad and we ended up driving to mcdonalds as it was the only thing open at 7pm on a Sunday in the area. Elevators were not operational and we had to climb 5 flights of stairs. The walls were so thin, we could hear the neighbor taking a leak and flushing the toilet throught the night, amongst other noises. Terrible experience, but I felt even worse for the bride whose wedding and wedding night were interrupted by the hotels issues. Will not be back. Longer review on Google.
Chelsea
Chelsea,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 17 日
Breakfast Buffet had a variety of foods that were outstanding.
Judith
Judith,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 17 日
David
David,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 14 日
Th fire alarm went off 9 times in 48 hours and we had to evacuate the hotel each time. No explanation from the staff.
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 13 日
Hotel needs some updating especially the elevators. We had two fire alarms and were sent out in a cold rainy night with no umbrellas.
Benjamin
Benjamin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 7 日
Welcoming staff, friendly atmosphere, clean and comfortable room!
Sophie
Sophie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 5 日
Historical evening....
Staff was awesome!!! The room we were in while very full of history in my opinion needs se attention. Bed was great! Furniture needs attention either retire it ir tidy it up, old English and tighten some screws etc. Food at the restaurant was pricey bit delicious steak!!!!!! Bruch was very good!!!! Truly did enjoy the history of the lobby!!!!!
Cathy
Cathy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 3 日
Hotel is tired and needs to be renovated
Brian
Brian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Sandra
Sandra,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 25 日
matt
matt,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 14 日
Nancy
Nancy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Ty
Ty,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 9 日
Beautiful Hotel but poor service and communication
Beautiful hotel— clean and comfortable. Loved being on the Hudson and Westpoint. When I checked in and let them know that we might not be able to stay the second night— they told me sorry and that I would need to discuss this with hotels.com as they booked the room. I was charged for two nights after leaving unexpectedly the second day— told me to contact hotels.com as they could do nothing. Contacted Hotels.com who said they had to reach out the Thayer who then said no refund and then after I called Thayer they said no one was able to make the decision until
Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.
Johanna
Johanna,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 7 日
Train whitsle woke us up every 2 hrs overnight; Had riverview room;
Ralph
Ralph,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Excellent property. Great service by front desk. Terrible service at the Zulu deck because they were extremely understaffed on a very busy night. Staff at Zulu were helpful and worked hard but not enough staff so we waited an unacceptable time for both drink and food orders.