We booked a monkey room with views to see the animals. The room was clean and the wallpaper was fab. We had a partial view of Wanyama, and sadly didn’t see any animals. Though if we did, the photos wouldn’t have come out very well as the windows were pretty dirty.
The main bed had an uncomfortable creaky old mattress, and there was a noisy fridge that hummed on and off through the night.
Bathroom extractor fan doesn’t turn off so also noisy through the night.
No way to contact reception without walking a long way back to the Safari hotel…the monkey rooms are based in the Azteca hotel which doesn’t have its own reception.
TV didn’t initially work in the bunk bed room, but was fixed quickly by a lovely staff member.
Backs of remote were missing on both remotes.
No main light, couldn’t see a thing in our suitcase so had to use my phone’s torch.
Having a pool is a great asset but very annoyingly, the Savannah splash pool was closed for our time slot, as not enough staff.
Restaurant very basic but extortionate pricing. Most mains cost £20 but don’t fill you up.
Had dnd sign on the door but at 9.45am had a staff member knocking to ask when we plan on leaving. We were almost ready to go, for departure at 10am, so not sure why that happened.
All in all, not great, as the main reasons to stay over (animals and swimming pool) didn’t happen. £300 for the room plus £100 for day in the theme park is just not good value.