2/10 很差
2025 年 9 月 8 日
Unprofessional staff and very poor service
Unfortunately, we had a very disappointing experience. The room was fine, comfortable bed, but everything else ruined our stay. We arrived at 11:30 pm and since there was no minibar, asked at reception for drinks. They sent us to the rooftop bar but staff rudely said it was closed even though people were being served. Only after insisting did they agree, but only if we paid cash. They refused to charge it to the room, unacceptable for a hotel. Drinks were mediocre.
Next morning I asked for an iron. The first one was broken, the second one taped together with a burnt plate that ruined one of my dresses. Still, they said that’s all they had, demanded a €20 deposit “in case we stole it,” and I had to carry both iron and board upstairs myself.
Housekeeping also ignored the “Do Not Disturb” sign, entered anyway, moved our belongings and threw away items we still needed! Clearly an invasion of privacy.
At checkout, I said I’d left the iron in the room as we had luggage. Instead of helping, reception mocked us in front of other guests, even joking we had packed the iron and laughed when I mentioned the ruined dress. When paying city tax, they simply kept the remaining change from my deposit without apology.
Toilets near the lobby and breakfast area smelled awful, breakfast space was chaotic with people changing clothes and bags everywhere.
Overall, staff were rude, unprofessional and arrogant. Service was far below expectations. I cannot recommend this hotel.
真实旅客
4 晚行程
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