2/10 很差
2026 年 1 月 13 日
This was a very disappointing stay from check-in to check-out, which ended up being a day earlier than planned. The stay was uncomfortable, and we were told no other rooms were available. We were given room #237, and right upon entering, we noticed the front door hinge was damaged, as if someone had tried to break in. The room was dirty, the counter beneath the mirror had a cigarette burn, the edge was damaged, and the TV remote was filthy with dirt and debris. We couldn’t hang our clothes because the rack was broken. In the bathroom, the bathtub had numerous stains. For four people, we were provided only three body towels and one washcloth, and when I asked for an extra towel, I was told we could only get one after bringing down the used ones post-shower. The heater was completely broken, with no button to turn it on due to damage, leaving us cold throughout the stay, especially at night. I had to bring extra blankets from visiting family members. I plan to contact code compliance about the heater. When I voiced my concerns to the front desk and asked for a manager, I was told I was already speaking to him—his name was Palm—and he said there was nothing he could do, advising me to contact hotels.com.
Gina
Gina，4 晚家庭旅行
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