My husband and son were traveling for an event, we booked the room the same as always and in advance because we knew the room rates would increase closer to the event, that they attend yearly. When he tried to check in, he was denied the reservation stating that it had to be in his own name and not mine, we have never had this issue anywhere, including at this same motel!!! I changed the booking into his name and they still refused to allow him access to the room, AFTER he had already paid. He showed them that the booking was in his own name that matched his government ID, they didn’t care. They said that the only way he could stay was to book another room at double the price. Everything in the area was sold out and they had no vehicle to try to drive around because they flew there. Long story short they conned us out of the money we already paid for the room and then charged double. They said that they would refund the first one, and they did not. Stay away from this place! And I hesitate to book through this booking site again because they refused to help me after the refused to allow him access to the room that he had just paid for. What a joke.