Everything is good . Service is very good. Breakfast overall is good. If provide the peanut butter that should be great.
siu keung
1 晚商务旅行
8/10
James
3 晚行程
8/10
Very much appreciated the help and support from Mr. LEDUY THANH and other staffs
Rebecca
2 晚商务旅行
8/10
Delicious breakfast
YuHua
2 晚家庭旅行
6/10
廁所有尿騷味
Shih Chiang
1 晚浪漫旅行
2/10
住在靠馬路的房間,隔音很差,外頭喇叭聲音樂聲都聽得到
真实旅客
1 晚商务旅行
8/10
房間乾淨,設備齊全,服務人員溝通良好
HSIEH
1 晚浪漫旅行
8/10
the massage/spa services on the 1st floor is horrible. That masseur lady didnt have professional training, my back was still hurt after 3 days.
真实旅客
3 晚行程
10/10
很棒的頂樓餐廳
Hsinju
1 晚结伴旅行
8/10
服務人員非常友善,對應飯店價格算是不錯
KAI CHEN
1 晚浪漫旅行
10/10
Great location. Comfortable room. Bar and restaurant on top floor with view. Staff are friendly and helpful beyond any expectation. Highly recommended.
Graeme
2 晚行程
10/10
Great view, great location, a lot of walking , they organised us the transportation to airport. great recommendation, view from the top and we’re gonna get a upgraded to a nicer room next time to Sandy. Thank you
Vicki
1 晚行程
10/10
Would stay again
Sarah
3 晚行程
8/10
Small authentic hanoi hotel. Has aged and need aome refreshing. Nice hotel near old town. Good 3 star hotel great views from rooftop restaurants where breakfast is.
Very happy with the free room upgrade and how convenient the location of this hotel was to everything. Staff were friendly and the manager, Sandy was very helpful throughout my stay. Will come back next time and definitely recommend!
Priscilla
10/10
The location of the hotel is great. A lot of food, shopping and sightseeing options close by. My room was very clean and quiet. The best part of the stay was the staff. They went out of their way multiple times to help me plan my trip to Sapa. I really can’t say enough about them. I would highly recommend staying here.
jeffrey
3 晚结伴旅行
10/10
Sandy and staff were attentive and helpful with our requests. We felt safe and welcome during our stay here. I would go back to this hotel.
Hoang
10/10
This is probably my 5th time at Authentic Hotel and it's always a pleasure to stay here. The facilities do have to have another facelift though. Room 804's Cotto basin is cracked and would be good to have it replaced.
Other than that, Authentic is situated at the most convenient location at the Old Quarters, it is my default hotel of choice every time I visit Hanoi with my family.
Wee Lian
7 晚家庭旅行
10/10
Dennis J
1 晚行程
2/10
They did not honor my room reservation. They instead put me up in adjacent hotel that had lower rates on Expedia. They rejected a refund request for the difference in Rate that I initiated with Expedia. Just not fair.