I have been to Austin three times, first stay was at this hotel and had a great experience, second time we tried another hotel and it was ok, we decided to stay at this hotel again because of the experience the first time around, we get in our room late to find out the TV is not working, because it was so late I didn’t call the front desk, the next morning I reported it and was told they would tell the maintenance guy, we waited all day and the guy never showed, I go back down that night and say something to the lady at the desk and she told me he didn’t come in until Monday which was to late, she did offer to change rooms for us but it was to late and we were leaving the next morning at 6. I was very disappointed with this stay and will consider another hotel on my next trip to Austin.