The stay was a shitshow, and nor the reception or the general manager felt need to apologize, let alone offer any compensation.
They claim to have an airport transfer. They don’t.
Then they tried to cheat me out of the room I’d booked & paid for: I was left alone to find a dirty, crumbling room without even the number on the door at the edge of the estate, with no phone to contact the reception, so I had to walk back there. They had nerve to claim it was the right room. When I clearly pointed out it wasn’t, she asked me ”if I wanted to see the room I had booked”?!
I was promised my luggage would be moved there. It wasn’t- had to do it myself, too.
New room had a phone, but no information about services they supposedly provide or even as to even what was the number to the reception, so again I had to walk back to the reception to sort out all the new issues. The room had no minibar they advertized, TV was a couple of grainy channels impossible to watch. Wi-fi didn’t work half the time.
To my surprise restaurant wasn’t open for lunch, so had to go hungry. Hotel also advertizes its restaurant as some kind of culinary haven, but for dinners there was a crap buffet (chicken wings are their idea of high end cuisine), wherr food either ran out or was inedible: meat grossly overcooked and tough.
Serving staff was unprofessional.
Pool was small, dirty & equipped with just 2 sun loungers.
Don’t waste your time or money on staying here!
