Old man working the front desk was hostile and stressful. Might want to find someone new.
Adam
Adam,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 29 日
I needed a Hotel last minute and was so glad I chose Urban Inn & Suites. Every member of the staff was so kind and accommodating. I travel fairly often and it can often be stressful but this place was a breath of fresh air, especially as a young solo female. I felt very safe and cared for and they were some of the nicest hotel staff I've ever met. An older gentleman helped me with my bag up the stairs, another older and younger gentleman helped me find utensils when I needed them and even were sweet enough to grant me late check out when I had a flight change last minute. I may have to travel again in a few weeks and will absolutely be back if I do! The hotel was the perfect quiet, clean stay I needed, especially as someone who struggles with chronic illness. Thank you for everything. 😊
April
April,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 4 月 25 日
Exceptionally AWFUL!! Steer clear… pool and hot tub do not work and are the first picture on the listing and one of the main reasons we booked this place. VERY misleading. Our room was not ready when we arrived either and we had to wait almost an hour for it to be ready even though I booked it over 2 weeks ago. Lots of late excuses. People definitely living in hotel, seemed very sketchy and unsafe. Felt very uncomfortable and unsafe the whole time. Breakfast is purely high carbs- bring your own protein. Will NOT be staying here again or recommending..
Jaymie
Jaymie,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 4 月 24 日
The pool wasn’t even open.
shawn
shawn,18 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 24 日
Nice
Alfredo
Alfredo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 23 日
New owners just took over a week prior to our check in. From check in to check out the staff apologized for things that weren’t updated yet, were more than happy to help with whatever we needed. The room was clean and stocked with towels etc. would definitely stay here again.
Jamie
Jamie,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 17 日
Clean room 5stars , the staff might want to do a better job leaving customers important information out of sight of other customers view that was the first thing I noticed other than that things were great I missed breakfast but walked past it at checkout and they had a waffle maker can’t go wrong with that
Elvis
Elvis,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 10 日
The staff was helpful and kind
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 4 月 9 日
Heinz
Heinz,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 9 日
no breakfast, no TV, no pool or hot tube
Heinz P
Heinz P,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 6 日
The staff were welcoming
Elijah
Elijah,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 4 月 3 日
Nicole
Nicole,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 4 月 1 日
Ok. So the property is a little worn down. If you want a five star motel, pay the price. If you want a deal, this is your place. For an overnight stay to catch an early flight, its perfect. It wasnt dirty and the staff was amazing. The cruel reviews are nonsense. These individuals are trying and thats commendable. I would definitely stay again. I had a wake up call and shuttle sevice. The staff made my stay perfect. Getting up at 4am is rough enough. There smiles and upbeat personalities took the pain away. Thank you!!!!
KIMBERLY
KIMBERLY,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 30 日
Beverly
Beverly,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 29 日
Ross
Ross,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 27 日
Bait & switch, the hot tub /pool does not work & has not for a long time
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 26 日
Didn’t partake
Jedd
Jedd,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 24 日
Yes- our husky loved staying there even when we went out. Good early breakfast and friendly staff. The room was clean and smelled fresh and we had everything we needed.
Doris
Doris,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 13 日
The staff was great. We didn’t have breakfast and the pool was closed so I can speak for those.
Candy
Candy,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 3 月 8 日
The breakfast wasn't great, but they do have a waffle machine or breakfast would have been horrible. The pool and hot tub were closed and broken which was why we chose the hotel because of the indoor pool. We wouldn't have stayed there had we known this. The room was ok but it seemed clean. The shower head was garbage with water shooting where it wanted besides on the person using a shower.
jeremy
jeremy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 7 日
The place was a dump!
Les
Les,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 7 日
The hot tub was out of order. Walls very thin, traffic noise was horrible.
Douglas
Douglas,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 1 日
Not able to get my room clean
Stephen
Stephen,6 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 1 日
Building is rundown. Pool and jacuzzi were “leaking & not usable”. Room door looked like someone tried cutting in near handle. Screen on window was snapped apart on one side. And the window would not lock. The front office gentleman was kind and accommodating.
Tiffeny
Tiffeny,2 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 3 月 1 日
For some reason, the hotels.com reservation did not include a confirmation number - it only had an itinerary number. The hotel would not let us check in without an official confirmation number, even though we prepaid and had a receipt. We waited on hold with hotels.com - while sitting in the lobby at 10:00 pm after a long day of travel. After almost an hour of arguing with us (politely), he finally gave us a room even though we were still on hold with hotels.com. No good.
The hotel is old but that is expected for the price. But it was not well cleaned (dirty carpets) or maintained (clogged sink) - and it was one of the loudest hotels I’ve ever stayed at (traffic noises and people who live there?). It was a bad omen to see an abandoned restaurant and boarded up building next door and someone doing mechanical repairs on a truck when we pulled up.
This is fine as a pure desperation hotel. But know that is what you’re getting.