One issue was the en-suite.The toilet was too close to the radiator,which was on full temperature making it rather dangerous.Also felt excessive cost for charging EV vehicle.Having said that we were made very welcome,all staff very friendly,and helpful
Angela
Angela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
all good
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 23 日
Bed rather uncomfortable, did not sleep well
KAREN
KAREN,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 16 日
The staff were fantastic and really helpful, the bar was a nice comfortable place to go.
However!
Parking was extremely limited - there are only a handful of spaces so we had to use the local pay and display. The room decor was quite dated.
The bed was solid, squeaky and the bedding itself uncomfortable.
The shower pressure was so bad we couldn't use it.
The room in general was quite dusty.
This hotel is fine for a one night stayover, which is what we booked it for, on our way to our final destination but wouldn't recommend for a longer stay.
I must reiterate - the staff were all really lovely, and the bar a nice place to go. We didn't try the food but it smelled really nice.
Joanne
Joanne,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 12 日
Jenny
Jenny,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
Room was supposed to be for three adults in three separate beds but there were only two beds (a double and a single)) so one of us had to change hotels at a cost of £80. Please provide a refund.
Derek
Derek,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 25 日
Alan
Alan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 23 日
You cannot expect better for the price with breakfast including
Aiste
Aiste,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Would definitely stay again
Staff are amazing, comfortable stay, would definitely stay again when at the races.
Customer service when an issue arose after the stay (not the hotels fault) was excellent
Stacy
Stacy,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Vicki
Vicki,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 21 日
Always good.
Great stay at the hotel. So good we are back again the following week.
Paul
Paul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
Having read the reviews we were a little apprehensive about booking but the location was were we wanted to be and as it was just 1 night we decided to give it a try. We booked a double room and it was made available to us early. The welcome on reception was really good. Climbing the stairs to the first floor to find our room, the pattern on the carpet does it best to hide tgat its threadbare in many places. The room was compact but had ample tea and coffee and a floor standing fan. There had clearly been an attempt to refresh which sadly didn't extend to the small shower room. Simple regrouting, a new basin and tap and a soft close toilet seat would've made a difference but the main complaint which is key for a hotel was the mattress which is clearly cheapnas when your partner moves so do you and the shower which to call it that could breach trading standards! However, the plus points are the staff who are lovely and really go the extra mile to make sure you're okay, the food which was great, husband had the beef for sunday lunch and said it was the best he's had in ages and the location. A little bit of investment would makeva massive difference to customer experience and ratings.
Nickie
Nickie,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Castle concert
Stayed 1 night for a concert at the castle,
Ryan
Ryan,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 9 日
Horrendous room. I paid £144 for a room that had a tiny bed with awful mattress and a shower that couldn’t be used. Was either boiling hot or freezing cold. The second you added the cold to the mixer tap it would go freezing. Impossible to get to a usable or even safe temperature. The pub downstairs was lovely and the staff great. But the rooms were just truly awful.
Gareth
Gareth,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 6 日
Room was ok for the price paid. Breakfast, service and staff were very good, but the shower was inadequate with poor flow and inconsistent temperature.
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 28 日
Mitchell
Mitchell,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 20 日
Disappointed
Room really hot when arrived, windows wouldnt work in either room or toilet so couldnt open window. Room was booked as a triple but set up as a double and a single. Did the job but a bit disappointing
Chris
Chris,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
The property is what you would expect in a very old hotel in wales. Tiny tiny bedrooms, fully equipped, obviously no AC.
Gareth
Gareth,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 12 日
Very handy for trips to Cardiff Concerts
A bit tired hotel which is also a pub
Walking distance to Chepstow station and 1/2 hourly service to Cardiff Central
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 8 日
Great location but rooms are tiny. Pillows were plastic and there was an old plastic bag in our shower. Shower barely worked. It was cheap so I guess you pay for what you get? Wouldn’t stay again BUT if you don’t mind the issues I’ve mentioned the location is spot on. Easy parking. Near to everything.
April
April,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 8 日
Petter
Petter,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 6 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Excellent staff, absolutely top-notch customer service. We were given room 11 at check-in. It smelled very musty and had black mold on the bathroom ceiling. We requested a new room and the staff gave us a much better room and were so attentive to our needs. The hotel is in a great location in Chepstow. The property is tired and worn but it is tidy and a good bargain for a few nights in the area.