I have never had to talk to a manager before. I did because I was hoping this was just my room and they should know about it. They should be ashamed of themselves for charging this high rate for THAT room. Handicapped accessible room-could t get shower to work and none of the phones worked to call the desk, shower head had two streams and I could barely get the shampoo out of my hair-was really looking forward to a hot shower after driving all day. Bathroom floor, mirror, soap dish, etc were filthy. Cable tv but some major local channels blocked out(?). Room was beneath Marriott name and WAY overpriced. It was large, comfy bed, cool set-up. Talked to the manager. They know about the shower heads because of “hard water”-then fix them! She offered a refund(don’t care about that)and then said she couldn’t because booked through hotels.com. Then offered Bonvoy points but we couldn’t get into my account. She said she would work on it. Nothing ever came of that. I paid $264 for this room. Beneath the Marriott brand. Waited almost 3 weeks to see if they did anything to make this right-nope. I have stayed at hundreds of Marriotts and this was a big disappointment. Embarrassed I had to talk to manager. Stayed at Home 2 Suites on trip back home…far better hotel for $100 less. Never cared about a refund, but upon reflection I should’ve insisted considering the disrepair of the room. Follow-up would’ve been appreciated! Do better “Marriott”!
