This hotel was just alright. It does have a nightclub that is quite loud, we could hear it through our room all night but it didn’t bother us. Also our room door was cracked open when we returned to the hotel, we immediately called the lobby to ask if housekeeping had been in our room. The employee on the phone dismissed us and told us no so we evened up going downstairs to talk in person. After about an hour and 30 minutes, security called back and said they had reviewed the footage and that no one had been in our room. How our door was opened while we were away is still a mystery… Other than this, the nightclub noise level and the resort fee, everything else was fine. Hotel is in a fine location and most employees were pleasant.
lanie
lanie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 30 日
Room had rubber cleaning gloves on counter upon check in. Only two towels provided and no hand towels or wash cloths. USB ports in all lights don’t work. No robes or any bar soaps in the bathroom. Stains on bedding comforter.
adam
adam,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 28 日
First of all to navigate the lighting in the apartment you have to be an electrical engineer. But most and more importantly I couldn't get the room warmer than 68° when I went downstairs to ask them to please change my room they gave me blankets. Unacceptable!
PAUL
PAUL,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Staff were so helpful and room was clean and comfortable. Only thing I’d say is I hated the light switch on the headboard. There’s no way to dim it.
Mary
Mary,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 20 日
The bar didn't have a kettle or tea or even coffee. The balcony faces directly into the office. Some staff were very nice.
The room was very unmaintained, things just old.
Jin-Ah
Jin-Ah,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 19 日
Damien
Damien,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 16 日
Somewhat loud hotel with a nightclub on the top floor, but great location. Nice decoration. Mediocre rooms at a high price
Erin
Erin,1 晚行 程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
Great spot
michelle
michelle,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Anne
Anne,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 12 日
Lauren
Lauren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
John
John,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Wayne
Wayne,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 7 日
Chris
Chris,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 5 日
Beautiful hotel… but a terrible experience.
We were placed on the 2nd floor… right above (or next to) a nightclub blasting music from 10 PM to 4 AM. The bass was so strong it literally vibrated things in our room. It was impossible to sleep.
Then, around 4:15 AM, people leaving the club were screaming and carrying on in the hallway. It got so bad another guest came out and yelled at them to quiet down.
The hotel gave us a $115 credit, but that doesn’t make up for a completely sleepless night. If you stay here, insist on a much higher floor when the nightclub is open because floor 2 was an absolute nightmare.
Our daughter was running the NYC marathon the next day and we were exhausted from very little sleep!
Dawn
Dawn,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 4 日
Ole Morten Soldal
Ole Morten Soldal,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 4 日
The hotel was more interested to catering to parties. The noise was insane for a 500 hotel. Never had to struggle in my life to open a bathroom door, you have a problem. For Hyatt to represent themselves with this hotel SUCks!!!
kenneth
kenneth,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Amber
Amber,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 2 日
Unfortunately the loud music from the rooftop nightclub could be heard throughout the hotel until 3 am on both Friday and Saturday night. It was difficult to get any sleep.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 1 日
Room was good size for NY. Most staff were friendly and helpful. We were not provided with "destination fee" items and so that was frustrating. The room was very very noisy on Friday night as there is a nightclk7v in the hotel.
Rodney
Rodney,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 1 日
Our room was not ready when we arrived and we had to wait thirty minutes in the lobby. The room had damage on the walls. The TV worked on one channel and attempting to change the channel made it malfunction and stop working altogether. We called the front desk to report it but no one picked up. Tub and shower were awesome. Location was great for us. Needed earplugs to sleep as we were on the second floor right above the entrance to nearby bars and clubs. Don’t feel like we got a good experience for the price.
John
John,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 29 日
Check in process was a disaster! Paid for a premium room and all of those upgraded rooms are on the floor below the club. Ended up charging the incorrect credit card for the balance due. Front staff seemed incompetent on basic check in process. Usually stay at the standard and will continue to do so. Never again!!