The staff are fantastic .. Paige on the front desk was just amazing. The hotel was very short staffed due to illnesses, so Paige had many hats! The hotel itself is clean, however it really does need to be decorated! There is a horrible smell of damp in the hallways and rooms! We had to move rooms due to a broken toilet!
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 3 日
Nice english breakfast, reception good when check inn but i called 15 times from room but never they answer phone .the day i was living i told them i will sleep until 1pm instead checking out jntil 11 , and whwn i am leaving i pay her the 15 pounds they ask extra because i wanted to sleep so badly after breakfast . But they said i got to go down immediately and pay . It was like i was going to cheat them and not pay later . I was dissappinted so i left 11 . Disappointed
Alexandros
Alexandros,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 26 日
Greeted at reception with a sigh by a guy with jeans and tee shirt wearing ear pods who didn’t come over as interested or professional. Hotel is more of a contractors hotel , dates and shabby , poor quality food
David
David,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 19 日
Great little place to stay
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 13 日
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 11 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 1 日
luke
luke,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 31 日
The room was very clean, staff was very friendly and helpful.
MADONNA
MADONNA,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 25 日
Jose Joaquin
Jose Joaquin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 24 日
Great staff
Kevin
Kevin,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 22 日
Nice clean room and comfortable bed, lovely jet bath
Dean
Dean,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 20 日
Kam
Kam,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 16 日
Christian
Christian,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 16 日
No heating in the room.
Room stank of severe damp.
Checked out 6pm and the hotel and this poor site refused to refund my money.
I will never ever use Hotels.com to book a room again!
So desperate to take peoples money and provide third world service in return!
T
T,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Very comfy and clean room
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 3 日
Berte
Berte,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Laurence
Laurence,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 28 日
Clean room, hotel on the whole clean. Staff friendly, but one lovely girl running reception, serving food and running bar, so beers not coming too fast. Could do with more staff on.
Justyn
Justyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Darren
Darren,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Very good
Very good
David
David,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 13 日
Not really a flagship for the Best Western brand.
Michael
Michael,1 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 10 日
Staff were quick, polite and attentive, however the room was quite dated and did not come close to a Premier Inn equivalent of the same price.
The shower tray was cracked and didn't drain if the shower was on full, and the shower door did not fully close. The bed was only a double and a bit uncomfortable due to the sprung mattress. The room and property however were clean and despite the location next to the A13 / M25 junction, it was supprisingly quiet.