Decent stay, but disappointing check-in experience
We are giving Premier Inn Edgware 3 stars. When we arrived at the hotel to check in, we didn’t feel very welcomed. The receptionist told us that our booking was “not actually valid,” but that he would let it go this time. This was quite strange and confusing for us, as everything had been properly booked and paid for in advance.
We were also given a room designed for guests with special needs, which was not the room type we had booked or wanted. The stay itself was fine overall, but the check-in experience unfortunately affected our impression of the hotel.