2/10 Poor
Dec 18, 2025
The worst experience and I had no support from hotels.com… VERY DISAPPOINTED.
I arrived at the Pousada Vista Grega and the room i booked was with a horrible smell. No supervisor or manager at the facility. The front desk person told me they didn't had any other room available and the only was a suit with a pool. Then they overcharged me and didnt gave me another option. Then i contacted Hotels.com and they didn't help at all. I was very disappointed and since i was on vacation decided to pay just to have peace and not let that spoil my vacation that I've planned way back so i didnt had any issues. It didn't help and i had non, ZERO support from HOTELS.COM.

Marcos
Marcos, 2-night trip

































