I booked my stay via Amex travel. My trip was fully paid. Upon arrival I was told the king suite I paid for was not available. I was made to pay a charge of $194.60, was told it’s an incidental charge. I requested a print out and was told a print receipt was not possible.
Upon check out, I was then told there is no incidental charge and again told they cannot provide me with an itemized receipt. I was also told the charge of $194.60 should have only been $50 for incidental.
I’m very disappointed that my paid reservation was not honored. I was placed in a double queen room on the first floor by the back entrance that captured ALL the noise.
I would not ever recommend the hotel based on my experience and the unscrupulous billing procedures.
katrina
katrina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
I had a great experience staying at this property. It was very nice and clean. Thank you!
NAVNEET
NAVNEET,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 9 日
I found only serving eggs for breakfast and not providing plates after breakfast extremely unique.
Lateefah D
Lateefah D,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Clean property. Nice people.
Gloria
Gloria,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 30 日
The staff was very friendly, and we had one issue, and they addressed it the right way, very fast.
christian
christian,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 28 日
Beautiful property. Staff were professional and friendly. I think your room key should let you access the pool and gym. Instead you have to find a staff member to use a master key to access. Coffee and tea was nice. However for the price they could provide continental breakfast.
LaWanda
LaWanda,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
This is hidden gem in the area, first time stay and I will stay there from now on.
Brett
Brett,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Wedding Reception
Met and above expectations.My family and stayed one night for the convenience of proximity to a wedding reception.
Omar
Omar,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 22 日
We had a great stay and the staff were wonderful. Just a suggestion: you might want to update your website to indicate that the hot tub is currently out of service. It would be helpful for future guests to be aware of this.
Granville
Granville,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 20 日
Ronnie
Ronnie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Jose
Jose,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Patricia
Patricia,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Dwayne
Dwayne,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
The front entrance wasn’t clean. The mat at the door’s wasn’t clean. The glass windows weren’t clean.
There was a continuous thumping noise throughout the night around the room door.
Some of the furniture doors in the room weren’t closing properly.
The gym didn’t have any sanitation cleaning wipes. The floors in the gym were not clean. The heat in the gym was too high and I didn’t see a heat controller device in the room.
The room was clean and the bedding was clean and comfortable.